Junior IT Support Technician — Hands-on Help Desk

SoLa Impact; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical

Dental

Vision

Life insurance

Pet insurance

Sick leave

10 paid holidays

Bereavement days

Job summary

SoLa Impact in the United States seeks an IT Support Specialist II to provide first-line help desk support, assist with hardware/software setup, and learn our IT environment under supervision. This role is ideal for someone early in their IT career who is personable, eager to learn, and ready to grow toward greater independence.

Familiarity with Windows/Mac, Microsoft Office, and Google Workspace, plus a willingness to learn foundational cybersecurity practices, will help you succeed in this

Qualifications

• High school diploma or equivalent; IT coursework preferred.
• 0–1 year experience in technical support or IT role.
• Basic familiarity with Windows and/or Mac OS.
• Exposure to Microsoft Office and Google Workspace.
• CompTIA A+ certification or pursuit is a plus, not required.
• Experience with ticketing/ITSM tools is a plus, not required.

Responsibilities

• Respond to basic help desk requests under supervisor guidance.
• Troubleshoot common hardware and software issues (password resets, printer setup, basic connectivity).
• Log and track support tickets; document steps and resolutions.
• Escalate issues beyond current skill level promptly.
• Assist with hardware setup, imaging, and deployment for new employees.
• Support software installations and updates under supervision.
• Maintain IT equipment inventory and supplies.
• Assist with IP camera and network hardware setup at on-site locations.
• Support foundational cybersecurity practices under supervision.

Skills

Curiosity

Problem solving

Communication

Empathy

Organization

Reliability

Teamwork

After-hours readiness

Education

High school diploma or equivalent

IT coursework or degree preferred

0-1 year IT support experience

CompTIA A+ (plus)

Tools

Windows

Mac

Microsoft Office

Google Workspace

ITSM / ticketing systems

Job description

SoLa Impact in the United States seeks an IT Support Specialist II to provide first-line help desk support, assist with hardware/software setup, and learn our IT environment under supervision. This role is ideal for someone early in their IT career who is personable, eager to learn, and ready to grow toward greater independence.

Familiarity with Windows/Mac, Microsoft Office, and Google Workspace, plus a willingness to learn foundational cybersecurity practices, will help you succeed in this