Desktop Support Engineer – Miami, Florida, USA

Axiom Technologies Pty Ltd.; Miami, Northern (FL, KY); Hybrid; USD 28,000 - 52,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking an on-site Desktop Support Engineer to provide first and second-level technical support for end users at the client location in Miami.

The role involves triaging tickets, prioritizing tasks, and coordinating with other technicians to resolve issues promptly. You will troubleshoot Windows desktops, laptops, and peripherals, install and maintain hardware and software, and assist with network connectivity.

Qualifications

• Experience with Windows operating systems and desktop environments.
• Hardware troubleshooting and replacement experience.
• Basic networking understanding (LAN, switches, routers).
• Ability to diagnose desktop, printer, and peripheral issues.
• Strong communication and customer service skills.
• Ability to work independently in on-site environments.

Responsibilities

• Provide on-site desktop and IT support for end users at client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Desktop support

Hardware troubleshooting

Networking basics

Customer service

Independent on-site work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation\'s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Miami, Florida, USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Required Skills: Spanish proficiency is mandatory

The Desktop Support Engineer role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly - either directly or by coordinating with other technicians - by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours