Junior IT Support Specialist

MAXISIQ, Inc.; Huntsville (AL); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

401k match

Paid time off

Volunteer time off

Health reimbursement

Professional development funding

Job summary

MAXISIQ, Inc. is recruiting a Junior IT Support Specialist to provide high‑quality customer service and ensure smooth operation of IT systems.

The role involves remote and on‑site guidance through system configuration and troubleshooting, with interviews for a full‑time position located in Quantico, VA and Huntsville, AL. Responsibilities include end‑user ticket resolution, hardware/software maintenance, network monitoring, cybersecurity measures, backups, and asset management.

Qualifications

• Must have an active or current Top‑Secret clearance. CI poly.
• Associates degree in computer science or related technical discipline, or equivalent education/experience.
• 2 years of related experience.

Responsibilities

• Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
• Install, configure, and update workstations, peripherals, and operating systems.
• Monitor LAN, Wi‑Fi, routers, and switches to maximize system uptime.
• Enforce cybersecurity measures, run data backups, and follow disaster recovery procedures.
• Track IT inventory and coordinate with external vendors.

Skills

Windows/Mac/Linux

Networking

Communication

Education

Associates degree in CS/related

Job description

• Job - Category (Career Site): IT & Information Security
• Compensation: USD 80,000 - USD 92,000 - yearly

Company Description

Since 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the critical missions they support. JoinMAXISIQ, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right when they need it most.

Job Description

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA and Huntsville AL.

Core Responsibilities

• Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
• Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
• Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
• Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
• Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

Key Requirements

• Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.
• Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
• Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels.

Qualifications

• Must have an active or currentTop-Secret clearance. Will be required to undergo a CI poly.
• Associate's degree in computer science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 2 years of related experience

Benefits of Joining Our Ranks

• Competitive salary commensurate with your cyber warfare experience
• 401k match to secure your future
• Generous paid time off for R&R
• Time off for volunteering missions
• Health membership reimbursement to keep you in top form
• Support for professional development and advanced training

All your information will be kept confidential according to EEO guidelines. #CJ

At MAXISIQ, inclusion drives innovation. We are committed to creating a diverse and equitable workplace where all qualified applicants receive consideration for employmentincluding Veterans and Individuals with Disabilities.