IT Support Analyst I

Concurrent Technologies Corporation; Johnstown (Cambria County); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Concurrent Technologies Corporation (CTC) is seeking an IT Support Analyst I to join our internal Information Technology team in Johnstown, PA. You will serve as the first point of contact for users, documenting and resolving basic technical issues across systems, desktops, and networks.

Responsibilities include ticketing, diagnosing basic problems, and escalating complex issues while performing routine desktop support tasks and preventative maintenance.

Qualifications

• Basic knowledge of customer service in a computing environment.
• Familiarity with Microsoft Operating Systems and application environments.
• Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.

Responsibilities

• Serve as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks.
• Record and track end-user calls for assistance to facilitate understanding and resolution of customer problems.
• Diagnose and resolve basic technical issues using standard software tools and procedures.
• Escalate unresolved problems to senior technical personnel or immediate manager for further resolution.
• Perform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems.
• Conduct basic preventative maintenance on equipment and workstations to ensure functionality.
• Follow detailed instructions and established company policies to complete routine assignments.
• Accurately document work performed and maintain compliance with organizational guidelines.
• Answer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.
• Perform preventative maintenance on equipment and workstations to help extend their useful life.
• Communicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.
• Provide advice, training, guidance, and documentation to other Help Desk Technicians, as required.

Skills

Customer service basics

Microsoft OS

Tele-management workstation

Network troubleshooting tools

Education

High School Diploma or GED

Associates degree in IT or related field

Tools

Tele-management workstation

Job description

IT SUPPORT ANALYST I

Concurrent Technologies Corporation

Johnstown, PA

Minimum Clearance Required: N/A

Clearance Level Must Be Able to Obtain: N/A

Employee Background Check Required

Concurrent Technologies Corporation (CTC) is currently seeking an IT Support Analyst I to join our internal Information Technology team that keeps CTC's business operating efficiently. Supporting employees across the organization, you'll contribute to a collaborative, customer-focused environment where technology enables engineers, researchers, and business professionals to accomplish their mission. CTC values teamwork, innovation, continuous learning, and exceptional customer service, providing opportunities to expand your technical skills while building a rewarding career with an organization dedicated to making a meaningful impact.

Key Responsibilities:

• Serve as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks.

• Record and track end-user calls for assistance to facilitate understanding and resolution of customer problems.

Problem Diagnosis and Resolution:

• Diagnose and resolve basic technical issues using standard software tools and procedures.

• Escalate unresolved problems to senior technical personnel or immediate manager for further resolution.

Desktop Support and Maintenance:

• Perform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems.

• Conduct basic preventative maintenance on equipment and workstations to ensure functionality.

Process Adherence:

• Follow detailed instructions and established company policies to complete routine assignments.

• Accurately document work performed and maintain compliance with organizational guidelines.

Manager Defined Field:

• Answer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.


• Perform preventative maintenance on equipment and workstations to help extend their useful life.


• Communicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.


• Provide advice, training, guidance, and documentation to other Help Desk Technicians, as required.

Required Qualifications:

• High School Diploma or GED plus 0–2 years of relevant experience.


• Basic knowledge of customer service in a computing environment.


• Familiarity with Microsoft Operating Systems and application environments.


• Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.

Preferred Qualifications:

• Associates degree within information technology or related field.


• A+ certification, Helpdesk certification, or equivalent.


• Exposure to IT support or help desk environments through internships or entry-level roles.

Why CTC?

• Our teams at CTC are passionate and thrive on collaboration in a team environment.


• When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.


• Competitive salary and benefits package.


• Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.


• Visit www.ctc.com to learn more!

Join us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.”