Warehouse IT Desk Support Pro

Astreya; San Bernardino (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Astreya is seeking an experienced Warehouse Desktop Support Technician to join our services team, focusing on break/fix support in warehouse and distribution environments. You will handle packing stations, scanners, and equipment such as AGV/AMR/AS/RS while configuring MAC OS and Windows PCs.

The role requires hands-on experience with imaging, deployment, asset management, and end-user support, along with strong communication to ensure high-quality service within SLA.

Qualifications

• Detail-oriented with strong listening skills and precise documentation.
• Excellent written and verbal communication skills.
• Experience with macOS, Windows, and Linux fundamentals; able to troubleshoot hardware.

Responsibilities

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
• Set up and configure MAC OS and PC systems.
• Utilize zero-touch deployment techniques for MACs and PCs.
• Manage imaging and reimaging of MAC laptops and Windows PCs.
• Perform backup and restoration of end-user data.
• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
• Refresh end-user devices according to scheduled timelines.
• Assist with inventory activities on a weekly and monthly basis.
• Document end-user issues accurately within Flexera.
• Create, modify, and maintain processes and policies for MACs.
• Provide occasional level 1 technology support and ensure a high-quality user experience.
• Prioritize and complete assigned support requests in a timely manner.
• Document and escalate issues that cannot be resolved within SLA.
• Proactively communicate errors or improvements needed in documented support procedures.
• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
• Follow best practices for incident management, problem management, change management, and knowledge management.
• Perform other duties as assigned.

Skills

Detail-oriented

Clear communication

Mac OS administration

Imaging & deployment

Asset management

Tools

JAMF

Intune

Workspace One

SCCM

Job description

Astreya is seeking an experienced Warehouse Desktop Support Technician to join our services team, focusing on break/fix support in warehouse and distribution environments. You will handle packing stations, scanners, and equipment such as AGV/AMR/AS/RS while configuring MAC OS and Windows PCs.

The role requires hands-on experience with imaging, deployment, asset management, and end-user support, along with strong communication to ensure high-quality service within SLA.