Service Desk Technician II — Desktop & Network Support

Astreya; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Astreya is seeking a Service Desk Specialist II to support a key client by troubleshooting desktop hardware and software issues and delivering excellent end-user service. The role requires an eager learner who follows policy and procedure to resolve problems and maintain equipment inventory.

The position emphasizes ticketing, user communication, and coordinating with the team to resolve issues efficiently, with opportunities to grow technical and customer service skills.

Qualifications

• Bachelor’s degree from college or university and 2–5 years’ related experience, or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Knowledgeable about hardware, software, and network troubleshooting.
• Ability to build productive internal and external relationships.
• Ability to work independently with minimal supervision.

Responsibilities

• Follow standard operating and ticketing procedures to image, update and resolve computer and software issues.
• Maintain equipment inventory and process RMAs.
• Provide routine hardware and software troubleshooting support to employees.
• Support access to corporate network/wireless and VPN.
• Respond to tickets and coordinate with users to plan workload.
• Close tickets with user follow-up and escalate as needed.

Skills

Customer service

Communication

Team player

Independent work

Issue identification

Hardware troubleshooting

Software troubleshooting

Education

Bachelor’s degree (B.S./B.A.)

Job description

Astreya is seeking a Service Desk Specialist II to support a key client by troubleshooting desktop hardware and software issues and delivering excellent end-user service. The role requires an eager learner who follows policy and procedure to resolve problems and maintain equipment inventory.

The position emphasizes ticketing, user communication, and coordinating with the team to resolve issues efficiently, with opportunities to grow technical and customer service skills.