IT Support Assistant - College Lab & Classroom Tech

The City University of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Job summary

The City University of New York seeks an IT Support Assistant at LaGuardia Community College to maintain and support the desktop environment, configure hardware/software, and assist with classroom technology. The role involves helping students and faculty with Windows and Mac systems and managing lab accounts and printers.

Under supervision, you will document procedures, monitor tickets, and help deploy new workstations while ensuring classrooms are ready for sessions and maintaining inventory

Qualifications

• High School Diploma or GED.

Responsibilities

• Support all technology used in computer classrooms, computer laboratories, and smart classrooms.
• Provide technical support for Windows and Mac OS computers.
• Install, configure, update, and maintain Windows and Mac computers and related equipment.
• Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud.
• Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations.
• Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms.
• Modify configurations, utilities, software default settings, etc.
• Document internal procedures.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and software licenses.
• Manage PC setup and deployment using standard hardware, images, and software.
• Perform timely workstation hardware and software upgrades as required.
• Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty.
• Load paper into printers and clear jammed paper in printers.
• Assist students with difficulties using productivity software such as Microsoft Word and Excel.
• Facilitate and manage student accounts for computer labs and printing applications.

Skills

Technical support

Windows OS

Mac OS

Hardware setup

Printer maintenance

Customer communication

Education

High School Diploma or GED

18 college credits in Information Technology

Tools

Jamf Pro

Apple Business Manager

Deepfreeze Cloud

Job description

The City University of New York seeks an IT Support Assistant at LaGuardia Community College to maintain and support the desktop environment, configure hardware/software, and assist with classroom technology. The role involves helping students and faculty with Windows and Mac systems and managing lab accounts and printers.

Under supervision, you will document procedures, monitor tickets, and help deploy new workstations while ensuring classrooms are ready for sessions and maintaining inventory