Junior IT Helpdesk Specialist - Remote (EST Hours)

TopDog Law LLC; United States; Remote; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law LLC is seeking a Junior IT Helpdesk Specialist to support a remote workforce across multiple locations. The role focuses on Tier 1 technical support, troubleshooting hardware, software, and network issues, and delivering white-glove service to attorneys and staff.

You will help with onboarding, maintain IT documentation, and work with IT leadership on improvements, while ensuring security policies and confidentiality in a legal environment.

Qualifications

• 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment.
• Strong troubleshooting skills across hardware, software, networking, and remote-access tools.
• Good problem-solving instincts and willingness to research solutions.
• Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools.
• Excellent communication skills with a customer-service mindset.
• Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork.
• Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
• Proficiency in reading and writing in English.
• Must be able to work EST business hours consistently.

Responsibilities

• Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
• Manage and elevate tickets appropriately, ensuring timely follow-up and clear communication.
• Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal-industry software, and network issues.
• Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
• Assist with new-hire onboarding, including account setup, device configuration, and user orientation.
• Maintain and update IT documentation, FAQs, and knowledge base articles.
• Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
• Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.

Skills

Helpdesk support

Hardware troubleshooting

Software troubleshooting

Networking

Google Workspace

Microsoft 365

English communication

Tools

Zendesk

Jira

ServiceNow

Job description

TopDog Law LLC is seeking a Junior IT Helpdesk Specialist to support a remote workforce across multiple locations. The role focuses on Tier 1 technical support, troubleshooting hardware, software, and network issues, and delivering white-glove service to attorneys and staff.

You will help with onboarding, maintain IT documentation, and work with IT leadership on improvements, while ensuring security policies and confidentiality in a legal environment.