Junior IT Analyst 841207

Capstone Search Advisors; Norwalk (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Fairfield County MSP is seeking a Junior IT Support Specialist to join a growing team. The role focuses on providing frontline IT support, resolving Windows and Mac issues, and ensuring smooth office productivity.

You will handle help desk tickets, assist with Office 365 accounts, and support data backup and continuity services. The ideal candidate has hands-on experience with Windows and Mac environments, plus basic networking knowledge, and a customer-focused mindset.

Qualifications

• Experience installing and troubleshooting Windows and Macintosh Operating Systems.
• Experience installing and troubleshooting Microsoft Office Suite.
• Experience with diagnosing hardware issues.
• Basic Network troubleshooting.
• Experience administering Microsoft 365 and Office 365.

Responsibilities

• Monitor and respond to help desk tickets
• Troubleshoot Windows and Macintosh Computer Issues
• Troubleshoot network connectivity problems
• Troubleshoot Data Backup / Business Continuity Services from Datto
• Provide support for Microsoft Windows and Office Suite

Skills

Windows OS

Mac OS

Office Suite

Hardware troubleshooting

Network basics

Tools

Datto BCDR

Job description

Fairfield County MSP is seraching for a customer focused Junior IT Support Specialist to join their growing team.

Key responsibilities

• Monitor and respond to help desk tickets


• Troubleshoot Windows and Macintosh Computer Issues


• Troubleshoot network connectivity problems


• Troubleshoot Data Backup / Business Continuity Services from Datto


• Provide support for Microsoft Windows and Office Suite


• Add/Remove/Change Microsoft 365 and Office 365 Email Accounts


• Escalate complex issues to other team members

Required Technical Skills

• Experience installing and troubleshooting Windows and Macintosh Operating Systems


• Experience installing and troubleshooting Microsoft Office Suite


• Experience with diagnosing hardware issues


• Basic Network troubleshooting


• Experience administering Microsoft 365 and Office 365