Desktop Engineer 843084

Capstone Search Advisors; Rowayton (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Fairfield County Hedge Fund is seeking an IT analyst to join the firm’s tech-support help desk team on the trading floor. The analyst will provide operational support for end-user applications and workstation hardware, ensuring smooth daily operations.

The role requires 2+ years of workstation support experience, a BS in computer science or related field, and strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in computer science or a related field is required.
• 2+ years providing technical end-user support on workstations or related environments.
• Strong problem-solving and troubleshooting skills for hardware, systems, and applications.

Responsibilities

• Install, maintain, and troubleshoot workstations and perform software upgrades.
• Support market data and trade execution platforms as part of tech-support team.
• Execute daily operations including morning system checks and data center inspections; manage trouble tickets.

Skills

Microsoft Windows 11

Office 365

Troubleshooting

Problem solving

Communication skills

VMware

Ivanti

Mobile Device Management

Education

BA/BS in Computer Science or related field

Tools

Ivanti product suite

VMware

Backup

Printer management

Job description

Fairfield County Hedge Fund is seeking an IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm‑wide end user application and workstation hardware support.

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off‑hours support as part of a rotating schedule with other team members

Requirements

• 2+ years of experience providing technical support for workstations; candidates with a broad range of experience levels are encouraged to apply
• BA/BS in Computer Science or related field
• Strong problem‑solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment, often working on several projects at once
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired