Junior Inside Sales Representative

Computacenter (UK) Ltd; Norcross (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Computacenter is seeking an Associate Customer Executive (ACE) to assist in delivering products and services per customer SLA requirements. The ACE will regularly coordinate with Inside Sales Managers, Customer Executives, Sr. Customer Executives, and Partner Management on requests, quotes, orders, and projects.

This office-based role emphasizes meticulous order entry and data updates. The position requires at least 1 year of customer service experience, a bachelor’s degree preferred, and legal

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year of customer service experience.
• Legally eligible to work in the United States.
• Customer focused with strong written and verbal communication.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively.
• Prefer working knowledge of computer system applications (e.g., Windows, Microsoft Office).

Responsibilities

• Assists in delivering services that meet customer specifications and SLAs.
• Communicates with Inside Sales Managers and Customer Executives to support requests, quotes, orders, and projects.
• Enter and track orders using Computacenter systems and processes.
• Provide status updates and reports to management and account teams.
• Assist in coordinating open requests, quotes, PO numbers, and escalated orders.
• Maintain a database of historic deals, pricing, and customer preferences.
• Perform general administrative duties as needed.
• Support Computacenter's mission and values.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Time management

Organizational skills

Self-motivation

Teamwork

Windows

Microsoft Office

Education

Bachelor's degree

Tools

Windows OS

Job description

About the role

The Associate Customer Executive (ACE) is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The ACE communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer Executives and Partner Management, to assist with open requests, open quotes, escalated orders, and on-going projects. This position is an office-based position.

What you’ll be doing

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.


• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.


• Uses Computacenter systems and process to enter and track orders.


• Provides regular data and timeline updates to Inside Sales Management.


• Assists in providing status reports to Account managers, project teams, and Partner Management.


• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.


• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management.


• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.


• Conducts general administrative duties as necessary.


• Embraces and supports Computacenter ’s mission and core values.

What you have

• Bachelor’s degree preferred.


• Minimum of 1 year of customer service experience.


• Legally eligible to work in the United States.


• Customer focused.


• Strong written and verbal communication skills.


• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.


• Self-starter able to work both independently and collaboratively with others to accomplish goals.


• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).