Inside Sales Associate — Customer Success & Operations

Computacenter (UK) Ltd; Norcross (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Computacenter is seeking an Associate Customer Executive (ACE) to assist in delivering products and services per customer SLA requirements. The ACE will regularly coordinate with Inside Sales Managers, Customer Executives, Sr. Customer Executives, and Partner Management on requests, quotes, orders, and projects.

This office-based role emphasizes meticulous order entry and data updates. The position requires at least 1 year of customer service experience, a bachelor’s degree preferred, and legal

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year of customer service experience.
• Legally eligible to work in the United States.
• Customer focused with strong written and verbal communication.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively.
• Prefer working knowledge of computer system applications (e.g., Windows, Microsoft Office).

Responsibilities

• Assists in delivering services that meet customer specifications and SLAs.
• Communicates with Inside Sales Managers and Customer Executives to support requests, quotes, orders, and projects.
• Enter and track orders using Computacenter systems and processes.
• Provide status updates and reports to management and account teams.
• Assist in coordinating open requests, quotes, PO numbers, and escalated orders.
• Maintain a database of historic deals, pricing, and customer preferences.
• Perform general administrative duties as needed.
• Support Computacenter's mission and values.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Time management

Organizational skills

Self-motivation

Teamwork

Windows

Microsoft Office

Education

Bachelor's degree

Tools

Windows OS

Job description

Computacenter is seeking an Associate Customer Executive (ACE) to assist in delivering products and services per customer SLA requirements. The ACE will regularly coordinate with Inside Sales Managers, Customer Executives, Sr. Customer Executives, and Partner Management on requests, quotes, orders, and projects.

This office-based role emphasizes meticulous order entry and data updates. The position requires at least 1 year of customer service experience, a bachelor’s degree preferred, and legal