Junior Inside Sales Representative

Computacenter AG & Co. oHG; Plano (TX); On-site; USD 28,413 - 40,467; Full time

Job summary

Computacenter AG & Co. oHG is hiring an Associate Customer Executive in Plano, Texas. This position involves assisting with the delivery of products and services according to customer specifications and maintaining service level agreements. Ideal candidates should have a minimum of 1 year of customer service experience, strong problem-solving, communication, and organizational skills, along with a working knowledge of Microsoft Office. Competitive compensation plans and a range of benefits are offered.

Qualifications

• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong working knowledge of computer system applications.

Responsibilities

• Assist in delivery of products and services to customer specifications.
• Communicate regularly with sales managers and partners.
• Provide regular updates to Inside Sales Management.
• Coordinate and execute open requests and quotes.
• Conduct general administrative duties.

Skills

Customer service experience

Strong written and verbal communication skills

Interpersonal skills

Problem-solving skills

Time-management skills

Organizational skills

Prioritizing skills

Self-starter attitude

Tools

Microsoft Office

Job description

About the role

The Associate Customer Executive is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The Associate Customer Executive communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer Executives and Partner Management, to assist with open requests, open quotes, escalated orders, and on‑going projects. This position is an office‑based position.

Compensation

$25 USD/hour

What you’ll be doing

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross‑functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter mission and core values

What you have

• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong written and verbal communication skills.
• Strong interpersonal, problem‑solving, time‑management, organizational, and prioritizing skills.
• Self‑starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long‑term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.