Associate Customer Executive

Computacenter AG & Co. oHG; Norcross (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Computacenter AG & Co. oHG in Norcross, GA is seeking an Associate Customer Executive to assist in delivering products and services per customer SLA and contract terms. This office-based role collaborates with Inside Sales, Customer Executives, and Partner Management to manage requests, quotes, orders, and projects.

The ACE will enter and track orders, provide updates, support status reporting, and help maintain a historical deals database while upholding Computacenter values.

Qualifications

• 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong written and verbal communication skills.
• Interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work independently and collaboratively with others.
• Prefer a strong working knowledge of computer system applications (Windows, Microsoft Office).

Responsibilities

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with CustomerExecutives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter ’s mission and core values.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Organizational skills

Self-starter

Problem-solving

Tools

Windows

Microsoft Office

Job description

Associate Customer Executive

About the role

The Associate Customer Executive (ACE) is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The ACE communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer Executives and Partner Management, to assist with open requests, open quotes, escalated orders, and on-going projects. This position is an office-based position.

What you'll be doing

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with CustomerExecutives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter ’s mission and core values.

What you have

• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us