Junior Inside Sales Representative

Computacenter (UK) Ltd; Buffalo Grove (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Computacenter (UK) Ltd is seeking an Associate Customer Executive to help deliver products and services to customer specifications and meet SLAs. This office-based role coordinates with Inside Sales, Customer Executives, and Account Managers to handle requests, quotes, and orders.

The position requires a Bachelor’s degree preference, at least one year of customer service experience, and strong written and verbal communication skills.

Qualifications

• Bachelor's degree preferred.
• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Customer focused and service oriented.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational and prioritizing skills.
• Self-starter capable of working independently and with others.

Responsibilities

• Partners with team members to deliver services aligned with company objectives and Computacenter values.
• Collaborates with Inside Sales and cross-functional teams on customer projects and orders.
• Uses Computacenter systems to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status updates to Account managers, project teams, and Partner Management.
• Follows defined processes to coordinate open requests, quotes, purchase orders, and escalated orders.
• Assists in entering and managing open opportunities with the team and follows up with Customer Executives and Inside Sales management.
• Coordinates with Customer Executives to maintain a database of historical deals, pricing, and technology preferences.
• Performs general administrative duties as necessary and supports Computacenter mission and core values.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Team collaboration

Self-motivation

Customer service focus

Education

Bachelor's degree preferred

Tools

Windows

Microsoft Office

Job description

About the role

The Associate Customer Executive is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The Associate Customer Executive communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer Executives and Partner Management, to assist with open requests, open quotes, escalated orders, and on-going projects. This position is an office-based position.

Compensation: $25 USD/hour

What you'll be doing

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter mission and core values

What you have

• Bachelor’s degree preferred.
• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Customer focused.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).