Junior Help Desk: User Access & First-Line Support

Kearney & Company, P.C.; Dayton (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Education Savings Plan

Paid holidays, vacation, and sick time

Job summary

Kearney & Company is seeking a Junior Help Desk Specialist to deliver first-level IT support with a primary focus on user account provisioning across multiple systems. You will answer questions about access and basic system use, and document all interactions in our ticketing system.

The role requires strong communication, teamwork, and organizational skills, with a minimum of 1 year in related support roles and a path toward security clearance.

Qualifications

• 1 year minimum in help desk support, customer service, financial systems support, or related field.
• Strong organizational and multitasking skills.
• Excellent customer service and communication abilities.
• Proficiency in Microsoft Office Suite and related software.
• Ability to work effectively in a team environment.
• Ability to obtain and maintain a U.S. security clearance (US Citizenship required).

Responsibilities

• Provide first-level technical support with focus on user account provisioning across systems.
• Respond to inquiries about system access, navigation, and basic functionality.
• Troubleshoot and resolve common issues; escalate complex problems as needed.
• Document interactions and resolutions in the ticketing system.
• Follow security, compliance, and data protection standards.

Skills

Help desk support

Customer service

Microsoft Office

Team collaboration

Security clearance (US Citizenship)

Education

Bachelor's degree

Tools

Ticketing systems

DoD financial systems

Job description

Kearney & Company is seeking a Junior Help Desk Specialist to deliver first-level IT support with a primary focus on user account provisioning across multiple systems. You will answer questions about access and basic system use, and document all interactions in our ticketing system.

The role requires strong communication, teamwork, and organizational skills, with a minimum of 1 year in related support roles and a path toward security clearance.