Help Desk Analyst — First-Line Access & Support

Kearney & Company; Dayton (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Kearney & Company in Dayton, OH is seeking a Junior Help Desk Specialist to deliver first‑level technical support, focusing on user account provisioning across multiple systems and handling basic how‑to inquiries. You will respond to access requests, document interactions in the ticketing system, follow security and compliance standards, and escalate complex issues to senior staff as needed.

Candidates should have at least 1 year in help desk roles, strong customer service skills, and the

Qualifications

• Minimum 1 year of relevant experience in help desk support, customer service, financial systems support, or a related field
• Strong organizational and multitasking skills
• Excellent customer service and communication skills
• Proficiency in Microsoft Office Suite and other relevant software
• Ability to work effectively in a team environment
• Ability to obtain and maintain a U.S. security clearance (requires US Citizenship)

Responsibilities

• Provision, modify, and deactivate user accounts across multiple systems and applications in accordance with established policies and procedures
• Respond to customer inquiries related to system access, navigation, and basic system functionality
• Assist users with executing system functions and navigating established financial business processes within managed systems
• Troubleshoot and resolve common technical issues, escalating more complex problems to appropriate teams when necessary
• Collaborate effectively with teammates in a fast-paced, customer-focused environment to ensure timely resolution of user needs
• Document customer interactions, requests, and resolutions within the designated ticketing or case management system
• Follow security, compliance, and data protection standards at all times
• Conduct preliminary analysis of customer inquiries to identify trends, common issues, and opportunities for process improvement
• Provide clear guidance to users and stakeholders on correctly completing standard tasks and transactions
• Collaborate with other teams to ensure efficient operation of the organization
• Support the creation, maintenance, and distribution of user-facing documentation, job aids, and standard operating procedures

Job description

Kearney & Company in Dayton, OH is seeking a Junior Help Desk Specialist to deliver first‑level technical support, focusing on user account provisioning across multiple systems and handling basic how‑to inquiries. You will respond to access requests, document interactions in the ticketing system, follow security and compliance standards, and escalate complex issues to senior staff as needed.

Candidates should have at least 1 year in help desk roles, strong customer service skills, and the