Help Desk Technician

Insight Global; Stillwater (OK); On-site; USD 28,000 - 41,000; Full time

Job summary

Insight Global is seeking Help Desk Technicians to support IT operations in a fast-paced healthcare environment. You will be the first point of contact for end users, troubleshoot hardware, software, and account-related concerns, and deliver exceptional customer service.

This 4-month fully onsite contract runs Monday–Friday, 8am–5pm. Pay rates range from $20 to $30 per hour, with opportunities to gain hands-on experience in Office 365, Active Directory, EMR systems, and VMware environments.

Qualifications

• 1+ years of Help Desk or IT support experience.
• Experience with Microsoft Office 365.
• Familiarity with Active Directory user management.
• Experience using ticketing systems (Desk Pro or ServiceNow).

Responsibilities

• Serve as the first line of support via phone, email, and ticketing systems.
• Troubleshoot issues with Microsoft Office 365, AD, EMR applications, and virtual desktops.
• Create and manage user accounts and permissions in Active Directory.
• Assist healthcare staff with EMR access and basic application support.
• Escalate complex problems to Tier 2 and document steps clearly.
• Maintain high customer service while supporting clinical and admin staff.
• Follow IT processes, security policies, and compliance requirements.

Skills

Help Desk experience

Office 365

Active Directory

Troubleshooting

Customer service

Ticketing systems

Tools

Desk Pro

ServiceNow

Job description

Insight Global is seeking a Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will provide exceptional customer service while troubleshooting hardware, software, and account-related concerns. The ideal candidate is customer-focused, organized, and able to work in a fast-paced healthcare environment while effectively prioritizing and escalating issues when necessary.

Responsibilities

• Serve as the first line of support for IT-related issues via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to Microsoft Office 365, Active Directory, Imprivata, EMR applications, and virtual desktop environments.
• Create, modify, and disable user accounts, passwords, and permissions within Active Directory.
• Assist healthcare staff with EMR access, login issues, and basic application support.
• Support VMware virtual environments and troubleshoot end-user connectivity issues.
• Prioritize incoming incidents and service requests based on business impact and urgency.
• Properly document all troubleshooting steps, resolutions, and escalations within the ticketing system.
• Escalate unresolved issues to Tier 2 or specialized support teams when appropriate.
• Maintain a high level of customer service while supporting clinical and administrative staff.
• Follow established IT processes, security policies, and compliance requirements.

Required Qualifications

• 1+ years of Help Desk, Technical Support, or IT Customer Service experience.
• Experience supporting Microsoft Office 365.
• Familiarity with Active Directory user management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience working within a ticketing system like Desk Pro or Service Now and documenting support activities.
• Ability to multitask, prioritize, and manage multiple support requests.

Preferred Qualifications

• Experience supporting EMR/EHR systems in a healthcare environment.
• Knowledge of Imprivata.
• Exposure to VMware environments.
• Previous experience supporting hospital or healthcare organizations.
• CompTIA A+, Network+, or similar certifications.

Pay Rate: $20/HR-30/HR

Duration: 4-Month Contract Fully Onsite M-F 8am-5pm