Junior Fixed Operations Associate

Lithia & Driveway; Waukesha (WI); On-site; USD 17,000 - 28,000; Full time

Job summary

Wilde Honda in Wisconsin is seeking a Junior Fixed Operations Associate – Technician to assist with basic automotive repairs in line with store and factory standards.

You will learn diagnostics, accurately document time and procedures, keep an organized workspace, and participate in road-tests with a supervisor to ensure quality of repairs.

No prior experience is required; the role emphasizes attention to detail, strong communication, integrity and teamwork, with on-the-job training provided.

Qualifications

• High school student or equivalent.
• No previous automotive experience required.
• Ability to follow safety requirements and learn procedures.

Responsibilities

• Perform basic automotive repairs per store and factory standards.
• Diagnose causes of malfunctions and learn diagnostic processes.
• Accurately record time spent on repairs and document test procedures.
• Maintain an organized and clean workspace; ride along on road-tests with supervision.
• Communicate effectively with team to satisfy customer needs and ensure safety.

Skills

Attention to detail

Excellent communication

Active listening

Critical thinking

Time management

Team player

Integrity

Work Ethic

Education

High school diploma or equivalent

Job description

Dealership:L0552 Wilde HondaJunior Fixed Operations Associate – TechnicianJunior Fixed Operations Associate – Technician role is responsible for performing basic automotive repairs and service in accordance with store and factory standards. This individual utilizes their skills to learn how to diagnose and resolve the different sources of automotive problems swiftly and accurately. The Junior Fixed Operations Associate - Technician works together with all Service personnel and management to ensure the satisfaction of our customers.Junior Fixed Operations Associate – Technician reports to the Service Manager.Position OverviewArea of ResponsibilityPerform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standardsDiagnose cause of malfunctionComplete all work according to the applicable safety requirementsWork with supervisor/mentor to ride along on road-tests of vehicles to ensure quality of repair workAccurately record time spent on repairs, utilizing company time clocking proceduresDocument work performed on repair order and document test procedures/resultsUse shop tools, supplies and materials in a practical and economical mannerMaintain an organized and clean workspace, completing a stall cleaning every day.Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.Participate in and utilize technical training as assigned by managementReview the technical bulletins and other publications as assigned by managementConstructively communicate with other dealership personnel as required to satisfy customer needs.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.Maintain personal grooming, hygiene, and uniform standards according to departmental policies.Arrive at work, take breaks, and depart work at the times designated by management.Additional QualificationsStrong attention to detail and sense of urgency.Excellent communication skills both written and oralActive Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriateCritical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Time Management – ability to prioritize workload and manage one’s own time.Junior Fixed Operations Associate – Technician – No previous experience required.This is a non-driving role. Dealership and customer vehicles will not be driven.Proficiency StandardsIntegrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of othersWork Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gainTeam Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectivesPhysical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.Physical Demands: Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 2/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.Working Conditions: Loud noise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewed with your manager.Lithia Hiring RequirementsHigh school student or equivalent.16 years or olderA criminal history background check will be conducted prior to beginning employmentClear pre-employment drug screenNOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).