Junior Fixed Operations Associate

L0552 Wilde Honda; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilde Honda in Wisconsin seeks a Junior Fixed Operations Associate – Technician to support basic automotive repairs and service per store and factory standards. You will learn to diagnose and resolve vehicle issues while collaborating with Service staff to ensure customer satisfaction.

Report to the Service Manager and participate in ongoing technical training. This non-driving role emphasizes attention to detail, safety, and efficient workmanship in a busy dealership environment, with hands-on

Qualifications

• High school student or equivalent.
• 16 years or older.
• Criminal history background check will be conducted prior to beginning employment.
• Clear pre-employment drug screen.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to safety requirements.
• Ride along on road-tests to ensure quality of repair work.
• Accurately record time spent on repairs using time clocking procedures.
• Document work performed on repair orders and test procedures/results.
• Maintain an organized and clean workspace; stall cleaning daily.
• Ensure customer vehicles are returned clean after service.

Skills

Attention to detail

Communication skills

Active listening

Critical thinking

Time management

Education

High school diploma or equivalent

Job description

Dealership: L0552 Wilde Honda Junior Fixed Operations Associate – Technician Junior Fixed Operations Associate – Technician

Junior Fixed Operations Associate – Technician role is responsible for performing basic automotive repairs and service in accordance with store and factory standards. This individual utilizes their skills to learn how to diagnose and resolve the different sources of automotive problems swiftly and accurately. The Junior Fixed Operations Associate - Technician works together with all Service personnel and management to ensure the satisfaction of our customers. Junior Fixed Operations Associate – Technician reports to the Service Manager.

Position Overview

Area of Responsibility

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards
• Diagnose cause of malfunction
• Complete all work according to the applicable safety requirements
• Work with supervisor/mentor to ride along on road-tests of vehicles to ensure quality of repair work
• Accurately record time spent on repairs, utilizing company time clocking procedures
• Document work performed on repair order and document test procedures/results
• Use shop tools, supplies and materials in a practical and economical manner
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Participate in and utilize technical training as assigned by management
• Review the technical bulletins and other publications as assigned by management
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
• Arrive at work, take breaks, and depart work at the times designated by management.

Additional Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time.
• Junior Fixed Operations Associate – Technician – No previous experience required. This is a non-driving role. Dealership and customer vehicles will not be driven.

Proficiency Standards

• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Physical Demands: Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 2/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.

Working Conditions: Loud noise and exposure to outdoor weather conditions. Some conditions vary depending on the physical structure and layout of the location. These specifics should be reviewed with your manager.

Lithia Hiring Requirements

• High school student or equivalent.
• 16 years or older
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!