Junior Exchange Administrator

National Associates, Inc.; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Job summary

National Associates, Inc. is seeking a Senior HelpDesk Technician for a contract position in Washington, D.C. The role involves providing Microsoft Exchange support and requires a minimum of 5 years of IT enterprise support experience, including 3 years with Microsoft Exchange.

The successful candidate will engage with various organizational levels and needs to have strong communication, analytical, and problem-solving skills. Experience with Active Directory and Unified Messaging is essential.

Qualifications

• 5 years of IT enterprise support experience, with 3 years supporting Microsoft Exchange.
• Solid working knowledge of enterprise messaging environments such as AD and LDAP.
• Strong communication skills and team-oriented approach.

Responsibilities

• Deliver Microsoft Exchange support to employees.
• Administer mailboxes and user accounts.
• Troubleshoot to resolve mail delivery issues.

Skills

Microsoft Exchange

Active Directory

Unified Messaging

Troubleshooting

Customer Service

Analytical/problem solving

Tools

Blackberry Enterprise Server

Quest Active Roles

Air WATCH

Job description

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.

Job Description

1 Year Contract Position

We are seeking a Senior HelpDesk Technician with Messaging and Directory Services background in the Citywide Messaging department.

The Junior Exchange Administrator will be responsible for delivering Microsoft Exchange support to employees. The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air‑Watch

Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team‑oriented, performance‑oriented.

• 5 years experience - Working knowledge of Microsoft Exchange and Unified Messaging
• 3 years experience - Solid understanding of Active Directory
• 5 years experience - Experience with Quest Active Roles
• 5 years experience - Administration of mailboxes and user accounts
• 5 years experience - Troubleshooting to resolve mail delivery issues
• 5 years experience - Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support)
• 5 years experience - Customer Service oriented and ability to communicate effectively with end-users as well as teammates
• 5 years experience - Ability to communicate effectively with end-users as well as teammates
• 5 years experience - System Administration experience of Microsoft Exchange 2013 and Blackberry Servers
• 5 years experience - Administration of Mobile Device Management application (Air WATCH)
• 5 years experience - Strong analytical/problem solving skills

Additional Information

All your information will be kept confidential according to EEO guidelines.