Junior Enterprise App Administrator (Hybrid, DC Area)

Navy Marine Corps Relief; Arlington (VA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Navy-Marine Corps Relief Society Headquarters in Arlington, VA seeks an Enterprise Application Administrator to support the Enterprise Solutions team. This junior‑level role configures, maintains, and manages users for cloud‑based business applications across multiple business areas, including EMR, CRM/ERP, document management, and expense systems.

The ideal candidate is a quick learner with strong problem‑solving skills, customer-service mindset, and willingness to grow in IT.

Qualifications

• Bachelor's degree in IT/CS or related field preferred or equivalent practical experience.
• Minimum of two years of experience in application administration or a related technical support role.
• Strong interest in learning and administering cloud-based/SaaS business applications.
• Basic understanding of IT concepts such as user account management, data backups, and software updates.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and applications simultaneously.
• Customer-service orientation and a proactive, self-motivated approach to learning.

Responsibilities

• Configure and maintain settings, workflows, and integrations within assigned cloud-based applications.
• Serve as the primary point of contact for day-to-day administration of assigned platforms.
• Collaborate with vendors and internal stakeholders to implement updates, new features, and configuration changes.
• Create, modify, and deactivate user accounts and access permissions across all managed applications.
• Manage role-based access controls to ensure security and compliance.
• Respond to and resolve user access requests and related help desk tickets.
• Conduct access reviews and cleanup in coordination with business owners and IT.
• Coordinate application updates and patches with vendors and IT leadership.
• Track patch schedules and maintenance windows; communicate downtime or changes.
• Test updates in staging environments prior to production deployment.
• Diagnose and resolve application issues; escalate to vendor support when needed.
• Document known issues, resolutions, and SOPs; maintain knowledge base articles.
• Provide application overview training and maintain FAQs for each application.
• Maintain content on the intranet platform; update system configurations and procedures.
• Support data security and regulatory compliance efforts (HIPAA for EMR).
• Assist with audits and reporting related to application usage, access, and data integrity.
• Learn functionality, administration, and best practices of assigned applications.
• Participate in vendor training, webinars, and certification opportunities.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Time management

Learning agility

Problem solving

Education

Bachelor's degree in Information Technology or Computer Science

Equivalent practical experience

Tools

Helpdesk ticketing systems

CMS platforms

Job description

Navy-Marine Corps Relief Society Headquarters in Arlington, VA seeks an Enterprise Application Administrator to support the Enterprise Solutions team. This junior‑level role configures, maintains, and manages users for cloud‑based business applications across multiple business areas, including EMR, CRM/ERP, document management, and expense systems.

The ideal candidate is a quick learner with strong problem‑solving skills, customer-service mindset, and willingness to grow in IT.