ENTERPRISE APPLICATION ADMINSTRATOR

ADP, Inc.; Arlington (VA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Navy-Marine Corps Relief Society in Arlington, VA is seeking an entry-level Enterprise Application Administrator to support the Enterprise Solutions team. The role focuses on configuring, maintaining, and managing users for cloud-based business applications across several business areas.

The position is hybrid and ideal for someone early in their IT career who wants hands-on experience with enterprise SaaS platforms such as Axxess, Microsoft Dynamics, World View, Concur and CodeTwo.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred (or equivalent practical experience).
• Minimum of two years in application administration or technical support.
• Interest in learning cloud-based/SaaS applications and strong IT basics.
• Strong troubleshooting, written and verbal communication, and organizational skills.

Responsibilities

• Configure and maintain settings, workflows, and integrations in assigned cloud apps.
• Serve as primary contact for day-to-day administration of platforms.
• Collaborate with vendors and internal stakeholders on updates and new features.
• Create and manage user accounts, access permissions, and RBAC.
• Coordinate updates, patches, and testing in staging before production.
• Respond to access requests and conduct regular access reviews.
• Maintain intranet content, documentation, and knowledge base.
• Provide user training and help desk support related to applications.

Skills

Customer-service mindset

Troubleshooting

Problem-solving

Curiosity

Attention to detail

Strong communication

Education

Bachelor's degree in IT/CS or related field

Tools

Axxess

Microsoft Dynamics

World View

Concur

CodeTwo

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ENTERPRISE APPLICATION ADMINSTRATOR

Full Time Arlington, VA, US

*This is a civilian position. Please note that this position does not require military service and/or enlistment. *

Navy-Marine Corps Relief Society Headquarters, located in Arlington, VA, is seeking a motivated, detail-oriented Application Administrator to support the Enterprise Solutions team. This junior-level role is responsible for configuring, maintaining, and managing users for third-party, cloud-based business applications. The ideal candidate is a quick learner with technical curiosity, strong problem-solving skills, and a customer-service mindset. This role is a good fit for someone early in their IT career who wants hands‑on experience supporting enterprise SaaS platforms across several business areas. This is a hybrid position. Candidates must be local to the DC metro area to be considered for the position.

The applications supported in this role include, but are not limited to:

• Axxess –Electronic Medical Record (EMR) system
• Microsoft Dynamics –Business applications/CRM/ERP platform
• World View–Document management system
• Concur –Expense Management System
• CodeTwo –Centralized email signature management

Key Responsibilities:

Application Configuration & Administration

• Configure and maintain settings, workflows, and integrations within assigned cloud-based applications.
• Serve as the primary point of contact for day-to-day administration of assigned platforms.
• Collaborate with vendors and internal stakeholders to implement application updates, new features, and configuration changes.

User Management

• Create, modify, and deactivate user accounts and access permissions across all managed applications.
• Manage role-based access controls to ensure appropriate levels of security and compliance.
• Respond to and resolve user access requests and related help desk tickets in a timely manner.
• Conduct monthly or quarterly access reviews and cleanup in coordination with business owners and IT.

Maintenance

• Coordinate application updates and patches with vendors and IT leadership.
• Track patch schedules and maintenance windows, communicating downtime or changes to affected users.
• Test updates in staging/sandbox environments (where available) prior to production deployment.

Troubleshooting & Support

• Diagnose and resolve application issues, escalating to vendor support when necessary.
• Document known issues, resolutions, and standard operating procedures for each application.
• Provide application overview training and maintain knowledge base articles and FAQs for each application.

Documentation, Content Management & Compliance

• Manage and update content on the existing intranet platform regularly.
• Maintain accurate, up-to-date documentation of system configurations, processes, and procedures.
• Support compliance efforts related to data security, HIPAA (for the EMR system), and other applicable regulations.
• Assist with audits and reporting related to application usage, access, and data integrity.

Learning & Development

• Proactively learn the functionality, administration, and best practices of each assigned application.
• Participate in vendor-provided training, webinars, and certification opportunities as available.
• Stay current on updates, new features, and industry best practices related to SaaS application administration.

Qualifications:

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred (or equivalent practical experience).
• Minimum of two years of experience in application administration or a related technical support role.
• Strong interest in learning and administering cloud-based/SaaS business applications.
• Basic understanding of IT concepts such as user account management, data backups, and software updates.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and applications simultaneously.
• Customer-service orientation and a proactive, self-motivated approach to learning.

Preferred

• Prior exposure to any cloud-based SaaS applications (e.g., CRM, document management, or EMR systems).
• Experience posting and maintaining content on intranet or content management platforms.
• Familiarity with basic web concepts (CMS platforms and hosting environments).
• Experience with helpdesk ticketing systems.
• Basic understanding of data security and compliance concepts (e.g., HIPAA).