Junior Endpoint Administrator

ECS Corporate Services, LLC; Chantilly (VA); On-site; USD 49,594,000 - 53,726,000; Full time

Job summary

ECS Corporate Services, LLC is seeking an IT Helpdesk/Desktop Support professional in Chantilly, VA to install, configure, upgrade, and maintain desktop systems in response to customer requests. You will develop preventive maintenance procedures, manage access rights, and handle hardware/software peripherals.

Responsibilities include troubleshooting, training new hires, documenting installations, and coordinating with support teams.

Qualifications

• High School diploma or GED required.
• 1 year of related experience.
• Excellent communication & customer service skills.
• Ability to effectively organize and handle multiple tasks simultaneously.
• Reasoning and problem-solving ability.
• Attention to detail.
• Ability to work with technical and non-technical staff.
• Ability to work in stressful circumstances and handle all types of personalities and levels of authority.
• Desire to learn and implement new technologies.
• Dependable and detail-oriented.

Responsibilities

• Install, configure, upgrade, maintain and support desktop systems based on customer service requests
• Develop preventive maintenance procedures to avoid system failures
• Develop and implement machine life cycle policy
• Set user access rights and permissions
• Maintain computers printers, and other software and hardware peripherals
• Troubleshoot technical issues and escape complex problems to appropriate support teams for resolutions
• Perform repairs and replacements of software and hardware peripherals
• Provide job training to new hires as needed
• Provide assistance to other IT Operations staff when requested
• Perform failure analysis and determine corrective action plans
• Plan and execute allotted work within deadlines and maintain records of daily tasks
• Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities
• Inspects personal computer equipment and reads order sheet listing user requirements to prepare a computer for delivery
• Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users
• Maintain Microsoft Intune configuration and compliance profiles for computers and mobile devices
• Requires excellent working knowledge of personal computers and peripherals
• Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications
• Replaces defective or inadequate software packages
• Manage Windows device updates via Microsoft Intune
• Refers major hardware problems to service personnel for correction
• Communicate with equipment vendors to ensure device enrollment in AutoPilot programs for Intune (Microsoft/Verizon/Samsung)
• Conduct technical and administrative tasks related to account management
• Assist in maintaining company's information technology accounts
• Mobile Phone Management
• Ordering of equipment (SHI/Amazon/etc.)
• Monitor IT Purchases
• Invoice Processing
• Maintain licenses and update schedules
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Detail-oriented

Education

High School diploma or GED

Job description

• Install, configure, upgrade, maintain and support desktop systems based on customer service requests
• Develop preventive maintenance procedures to avoid system failures
• Develop and implement machine life cycle policy
• Set user access rights and permissions
• Maintain computers printers, and other software and hardware peripherals
• Troubleshoot technical issues and escape complex problems to appropriate support teams for resolutions
• Perform repairs and replacements of software and hardware peripherals
• Provide job training to new hires as needed
• Provide assistance to other IT Operations staff when requested
• Perform failure analysis and determine corrective action plans
• Plan and execute allotted work within deadlines and maintain records of daily tasks
• Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities
• Inspects personal computer equipment and reads order sheet listing user requirements to prepare a computer for delivery
• Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users
• Maintain Microsoft Intune configuration and compliance profiles for computers and mobile devices
• Requires excellent working knowledge of personal computers and peripherals
• Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction
• Communicate with equipment vendors to ensure device enrollment in AutoPilot programs for Intune (Microsoft/Verizon/Samsung)
• Conduct technical and administrative tasks related to account management
• Assist in maintaining company's information technology accounts
• Ordering of equipment (SHI/Amazon/etc.)
• Monitor IT Purchases
• Maintain licenses and update schedules
• Other duties as assigned

Responsibilities

• Install, configure, upgrade, maintain and support desktop systems based on customer service requests
• Develop preventive maintenance procedures to avoid system failures
• Develop and implement machine life cycle policy
• Set user access rights and permissions
• Maintain computers printers, and other software and hardware peripherals
• Troubleshoot technical issues and escape complex problems to appropriate support teams for resolutions
• Perform repairs and replacements of software and hardware peripherals
• Provide job training to new hires as needed
• Provide assistance to other IT Operations staff when requested
• Perform failure analysis and determine corrective action plans
• Plan and execute allotted work within deadlines and maintain records of daily tasks
• Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities
• Inspects personal computer equipment and reads order sheet listing user requirements to prepare a computer for delivery
• Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users
• Maintain Microsoft Intune configuration and compliance profiles for computers and mobile devices
• Requires excellent working knowledge of personal computers and peripherals
• Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications
• Replaces defective or inadequate software packages
• Manage Windows device updates via Microsoft Intune
• Refers major hardware problems to service personnel for correction
• Communicate with equipment vendors to ensure device enrollment in AutoPilot programs for Intune (Microsoft/Verizon/Samsung)
• Conduct technical and administrative tasks related to account management
• Assist in maintaining company's information technology accounts
• Mobile Phone Management
• Ordering of equipment (SHI/Amazon/etc.)
• Monitor IT Purchases
• Invoice Processing
• Maintain licenses and update schedules
• Other duties as assigned

Qualifications

• High School diploma or GED required
• 1 year of related experience
• Excellent communication & customer service skills
• Ability to effectively organize and handle multiple tasks simultaneously
• Reasoning and problem-solving ability
• Attention to detail
• Ability to work with technical and non-technical staff
• Ability to work in stressful circumstances and handle all types of personalities and levels of authority
• Desire to learn and implement new technologies
• Dependable and detail-oriented

The expected pay range for this role and location is $36-$39/hour. The final agreed-upon compensation will be determined based on specific location and other individual qualifications.

About Us

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and building science + infrastructure consulting services. We are employee-owned with more than 3,200 employees in 125 offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record's Top 500 Design Firms (April 2026), #148 in Engineering News-Record's Top 200 Environmental Firms (October 2025) and #38 in Zweig Group's Hot Firm List (June 2026). For additional information about ECS, visit: www.ecslimited.com.

ECS is an Equal Opportunity Employer.