Junior Desktop Support Specialist - VIP

TekSynap; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan

Paid vacation

Disability insurance

Job summary

TekSynap seeks a skilled Desktop Support Technician to deliver front-line IT assistance for a Federal client in Washington, DC. You will support Windows, macOS, mobile devices, printers, and remote tools, ensuring timely issue resolution and excellent customer service.

Responsibilities include incident handling, AD tasks, software installation, and collaboration with senior technicians while maintaining SLAs. On-site work with potential remote duties and a comprehensive benefits package.

Qualifications

• 1 year of experience supporting macOS.
• 1 year experience with remote access tools and secure remote connectivity.
• 3 years’ experience in IT Call Center environments, Active Directory user/account administration, supporting Windows 11 and Microsoft 365, and supporting mobile OS (iOS, Android).
• Entry level knowledge or experience of enterprise mobility and device management.
• Min. 3-5 years combined experience using ITSM platforms (e.g., BMC Helix/Remedy) is preferred, but junior staff may meet via training.

Responsibilities

• Respond to customer support requests via phone, ticketing systems, and in person.
• Troubleshoot and resolve routine software, hardware, and connectivity issues.
• Escalate complex incidents to senior technicians or Tier II/III staff.
• Assist with Active Directory account administration tasks.
• Document actions taken and maintain ticket records.
• Follow IT service processes and knowledge articles.
• Provide excellent customer service to staff, management, and executive users.
• Install, configure, and support applications including messaging clients, browsers, antivirus, and VPN.
• Provide mobile device support for Android and iOS.

Skills

Customer service

Communication

Team collaboration

Independent work

Education

ITIL certification (preferred)

CompTIA certifications (preferred)

Microsoft certifications (preferred)

Tools

Active Directory

BeyondTrust

Bomgar

VPN

Windows 11

Microsoft 365

RSA SecurID

Job description

TekSynap seeks a skilled Desktop Support Technician to deliver front-line IT assistance for a Federal client in Washington, DC. You will support Windows, macOS, mobile devices, printers, and remote tools, ensuring timely issue resolution and excellent customer service.

Responsibilities include incident handling, AD tasks, software installation, and collaboration with senior technicians while maintaining SLAs. On-site work with potential remote duties and a comprehensive benefits package.