Customer Success Specialist

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, Dental, PTO, and paid/

Job summary

Piper Companies seeks a Customer Success Specialist to support customers in the business services industry by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The Specialist serves as the primary contact for customers, helping address concerns and build strong client relationships.

This hybrid role in Durham, NC requires 3 days per week on-site with hours 9:00 AM–6:00 PM EST; compensation is hourly with comprehensive benefits.

Qualifications

• 2+ years of customer service or related experience.
• Strong verbal and written communication skills.
• Experience handling a high volume of customer interactions.
• Proficiency with CRM platforms and Microsoft Office.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat channels.
• Resolve customer inquiries, account issues, and service-related concerns in a timely manner.
• Maintain accurate records of customer interactions within CRM systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments to address customer needs and improve service delivery.
• Educate customers on available services, processes, and account management tools.
• Meet established customer satisfaction, response time, and service quality metrics.

Skills

Customer service

Communication skills

High volume handling

Multitasking

Conflict resolution

Education

Associates Degree or higher

Tools

CRM platforms

Microsoft Office

Job description

Piper Companies is seeking a Customer Success Specialist to support customers within the business services industry by providing exceptional service, resolving inquiries, and ensuring a positive customer experience. The Customer Success Specialist will serve as a primary point of contact for customers, helping to address concerns, provide product and service information, and build strong client relationships. The Customer Success Specialist role requires you to work hybrid in Durham, NC 3 days per week and work the hours of 9-6 pm EST.

Responsibilities of the Customer Success Specialist:

• Handle inbound and outbound customer interactions via phone, email, and chat channels.
• Resolve customer inquiries, account issues, and service-related concerns in a timely manner.
• Maintain accurate records of customer interactions within CRM systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal departments to address customer needs and improve service delivery.
• Educate customers on available services, processes, and account management tools.
• Meet established customer satisfaction, response time, and service quality metrics.

Requirements of the Customer Success Specialist:

• 2+ years of customer service, customer success, call center, help desk, or client support experience.
• Strong verbal and written communication skills.
• Experience handling a high volume of customer interactions while maintaining professionalism.
• Proficiency with CRM platforms and Microsoft Office applications.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Associates Degree or higher is required!

Compensation for the Customer Success Specialist:

• $20-$23 per hour
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

Keywords:

Customer Success Specialist, Customer Service Representative, Client Support, Customer Support, Call Center, Contact Center, Inbound Calls, Outbound Calls, Customer Retention, Customer Satisfaction, CRM, Account Management, Client Relations, Customer Experience, Help Desk Support, Non-Technical Support, Issue Resolution, Escalation Management, Phone Support, Email Support, Service Excellence, Customer Engagement, Administrative Support, Data Entry, Relationship Management

This job opens for applications on 10/20/2026. Applications for this job will be accepted for at least 30 days from the posting date.