Operations Associate

Piper Companies; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Sick leave

PTO

Job summary

Piper Companies is seeking an Operations Associate for a growing insurance organization in Durham, NC. The role is hybrid with onsite requirements three days per week (Tuesday, Wednesday, and Thursday).

A recent graduate or early-career professional with strong communication and administrative experience is ideal. Responsibilities include processing client transactions, communicating with clients, maintaining records, and supporting operational initiatives to improve the client experience.

Qualifications

• Bachelor's degree required, preferably obtained in 2025 or 2026.
• Strong written and verbal communication skills with the ability to engage professionally with clients and colleagues.
• Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic.
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.

Responsibilities

• Process client transactions, service requests, and operational documentation with a high degree of accuracy.
• Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support.
• Maintain detailed records and ensure compliance with company policies and procedures.
• Collaborate with internal teams to support operational initiatives and improve overall client experience.

Skills

Strong communication

Administrative experience

Microsoft Office proficiency

Multitasking in fast-paced environment

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate for a growing insurance organization located in Durham, NC. The Operations Associate will work in a hybrid environment with onsite requirements three days per week (Tuesday, Wednesday, and Thursday). An ideal candidate for the Operations Associate is a recent graduate or early-career professional with strong communication skills, administrative experience, and a desire to build a long-term career within business operations.

Responsibilities of the Operations Associate

• Process client transactions, service requests, and operational documentation with a high degree of accuracy.
• Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support.
• Maintain detailed records and ensure compliance with company policies and procedures.
• Collaborate with internal teams to support operational initiatives and improve overall client experience.

Qualifications of the Operations Associate

• Bachelor's degree required, preferably obtained in 2025 or 2026.
• Strong written and verbal communication skills with the ability to engage professionally with clients and colleagues.
• Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic.
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.

Compensation for the Operations Associate includes

• Salary range: $42,000 - $48,000 annually.
• Comprehensive benefits package including medical, dental, vision, 401(k), sick leave as required by law, and PTO.