Junior Customer Service Representative

McCullough Heating and Air Conditioning; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Junior Customer Service Representative to join their dynamic team. In this role, you will support the Customer Experience Manager by ensuring timely and professional responses to customer inquiries via email and text. Your contributions will help maintain the high standards of customer service the company prides itself on. With a focus on teamwork and innovation, this position offers a comprehensive benefits package and the opportunity to thrive in a supportive environment. If you have a passion for helping others and are ready to make a difference, this is the ideal opportunity for you.

Benefits

Health Insurance

401K Plan

Paid Time Off

Comprehensive Benefits Package

Qualifications

• Proven experience in customer service or similar role is required.
• Strong written communication and interpersonal skills with attention to detail.
• Ability to manage a fast-paced work environment by giving quick responses.

Responsibilities

• Assist customers with online booking processes and inquiries.
• Respond promptly to customer emails and resolve issues efficiently.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer Service Experience

Written Communication

Interpersonal Skills

Time Management

Proficiency in Online Platforms

Attention to Detail

Ability to Work Independently

Fast-Paced Environment Management

Passion for Helping Others

Education

High School Diploma

Additional Education or Certifications

Tools

Microsoft Office Suite

ServiceTitan

Slack

Job description

Job description

Job Description: Junior Customer Service Representative

Company: McCullough Solutions Company LLC

Location: 2620 Buell Ave, Austin, TX 78757

Department: Customer Service

Reports To: Customer Experience Manager

About McCullough Solutions Company:

Join us at McCullough Solutions LLC, a world-class administrative solution providing services to the McCullough family of air conditioning companies in the greater Austin area. One of our sister companies, McCullough Austin, is Austin’s largest family-owned and operated HVAC service and replacement business and has been serving Texas homeowners for more than forty years. Help us support McCullough by providing unmatched administrative solutions to allow McCullough to prosper while making our community comfortable in their homes.

At McCullough Solutions, we pride ourselves on fostering a culture of innovation, respect, and teamwork. We are dedicated to providing exceptional administrative services to our customers and a supportive and dynamic work environment for our employees. We are currently seeking a dedicated Junior Customer Service Representative to join our team and contribute to the exceptional customer service we aim to consistently provide.

Job Summary:

As Junior Customer Service Representative, you will be responsible for assisting our Customer Experience Manager in achieving timely and professional responses to a high volume of leads via email and text. You will be responsible for assisting our call center, this may be in the form of answering a question, clarifying a process or completing a task they are not authorized to do within our software. Available to take warm transfer calls.

Key Responsibilities:

• Assist customers with online booking processes and inquiries.
• Respond promptly to customer emails and resolve issues efficiently.
• Coordinate with other team members to ensure seamless customer service delivery.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Proven experience in customer service or similar role is required.
• Strong written communication and interpersonal skills with attention to detail.
• Ability to work independently and manage time effectively.
• Ability to manage a fast pace work environment by giving quick responses.
• Proficiency in using online platforms and email systems.
• Experience within the industry is highly preferred.
• High school diploma or equivalent; additional education or certifications are a plus.
  
• Proficient in Microsoft Office Suite (Teams, Word, and Excel).
• ServiceTitan experience preferred. Slack experience preferred.
  
• Passion and true enjoyment for helping others.

Compensation and Benefits:

• Hourly: This is an hourly position with a compensation range of $18 - $20 per hour, depending on experience and qualifications.
• Full-Time: 40 hours per week, Monday through Friday; remote
• Compensation: Paid biweekly.
• Benefits: This role includes a comprehensive benefits package featuring health insurance, 401K plan, paid time off, and other benefits designed to support the health and well-being of our employees.
  

Please note that this position may require occasional overtime or weekend work based on business needs.

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.