Bilingual Healthcare Customer Service Representative - Spanish-English - Remote USA

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Bilingual Healthcare Customer Service Representative to join their remote team. In this role, you'll play a crucial part in enhancing customer experiences by providing compassionate support and resolving inquiries effectively. With a commitment to professional development and an inclusive culture, this position offers a competitive wage and a comprehensive benefits package. If you are passionate about helping others and want to be part of a dynamic global family, this opportunity is perfect for you.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Performance bonus opportunities

Qualifications

• Must be bilingual in English and Spanish with customer service experience.
• Integrity to follow HIPAA guidelines is essential.

Responsibilities

• Answer incoming communications from customers and resolve their issues.
• Conduct research to provide answers for customer inquiries.

Skills

Bilingual in English and Spanish

Customer service experience

Integrity to follow HIPAA guidelines

Education

High school diploma or equivalent

Tools

Smartphone or device with IOS or Android

High-speed internet (> 15 mbps)

Job description

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Job Description - Bilingual Healthcare Customer Service Representative - Spanish-English - Remote USA (043VO)

Bilingual Healthcare Customer Service Representative - Spanish-English working remotely

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a part of bringing humanity to business, you’ll be a part of the TTEC work-from-home team.

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Bilingual in English and Spanish
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or Android for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $17 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.