Client-Facing Lab Logistics Specialist

Texas Research International; Austin (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

TRI Environmental, Inc. in Austin, Texas, seeks a Customer Service Specialist to coordinate laboratory testing workflows and provide administrative support at the Austin laboratory.

The role includes regular outbound calls and emails to active, past, and dormant accounts, with growth opportunities as you handle more client accounts and laboratory tasks. You will maintain project records, track status, draft reports, and ensure QA/QC traceability while collaborating with ERP/LIMS systems.

Qualifications

• 4 years of relevant experience preferred in inside sales, project coordination, and administrative support roles.
• Comfortable making outbound client calls; outreach to inactive accounts is a regular part of the job.
• Organized, detail-oriented, and able to manage workload and schedules independently.
• Strong written and verbal communication; respect for people at all levels.

Responsibilities

• Maintain complete, accurate project records and organize project and sample information after authorization.
• Confirm receipt of approved work orders and set projects up for laboratory execution.
• Track active work as it moves through the laboratory.
• Give clients factual status updates on testing and laboratory processing stages, following established procedures.
• Make regular outbound calls and emails to active, past, and dormant client accounts.
• Reactivate idle relationships, follow up on open quotes and proposals, and ask about upcoming testing needs.
• Pass new opportunities to laboratory or management staff for scoping and authorization.
• Track internal tasks, testing status, and handoffs that keep daily laboratory work moving.
• Awareness of the priorities and sequence of active jobs.
• Document scheduling or workflow problems that could affect testing or reporting.
• Prepare, organize, and verify project and laboratory documentation.
• Enter, review, and reconcile data in the ERP and LIMS systems.
• Keep records that support QA/QC, accreditation compliance, and traceability of client deliverables.
• Help prepare, organize, and release laboratory reports.
• Check that reported results match laboratory records and project documentation.
• Join a rotating Saturday shift (once every 4–6 weeks, 2–4 hours) to review and distribute results.

Skills

Client outreach

Communication skills

Organizational skills

Detail-oriented

Tools

ERP systems

LIMS systems

Job description

TRI Environmental, Inc. in Austin, Texas, seeks a Customer Service Specialist to coordinate laboratory testing workflows and provide administrative support at the Austin laboratory.

The role includes regular outbound calls and emails to active, past, and dormant accounts, with growth opportunities as you handle more client accounts and laboratory tasks. You will maintain project records, track status, draft reports, and ensure QA/QC traceability while collaborating with ERP/LIMS systems.