Customer-Focused Sales & Project Coordinator

ePac Holdings, LLC; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Options

Vision

Disability insurance (short and long)

401K with employer match

Paid Time Off 120 hours

10 paid holidays

Potential for company bonus

Job summary

ePac Holdings, LLC in Austin, Texas, is seeking a Sales Support Specialist to manage customer jobs from order approval to finished product and to serve as the heartbeat of the project team. You will support planning, execution and closing of projects with strong customer service and process knowledge.

Responsibilities include scheduling, order entry in ERP (MS PrintVis), and interdepartmental coordination using Salesforce. A collaborative environment and growth opportunities are offered.

Qualifications

• Excellent customer service via phone, email and in person.
• Strong organizational and time management skills.
• Proficiency in Word, Excel and Google Suites.

Responsibilities

• Monitor production schedules and communicate project completion to customers.
• Enter Customer Orders in ERP system (MS PrintVis).
• Coordinate with Sales to provide best-in-class customer experience.
• Provide timely and accurate information on project status and knowledge requests.

Skills

Customer service

Organizational skills

Time management

Communication

Tools

MS PrintVis

Salesforce

Job description

ePac Holdings, LLC in Austin, Texas, is seeking a Sales Support Specialist to manage customer jobs from order approval to finished product and to serve as the heartbeat of the project team. You will support planning, execution and closing of projects with strong customer service and process knowledge.

Responsibilities include scheduling, order entry in ERP (MS PrintVis), and interdepartmental coordination using Salesforce. A collaborative environment and growth opportunities are offered.