Junior Credit & Collections Specialist

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Medical Plan

Dental/Vision insurance

401(k)

Tuition Reimbursement

Adoption Assistance

Employee Fuel Discount

Job summary

Pilot Company is seeking a skilled Credit Representative to manage customer accounts and payments, ensuring collection of outstanding receivables while minimizing credit risk. You will provide responsive customer support and collaborate with sales to extend credit appropriately.

Responsibilities include processing past-due collections, monitoring daily receipts, and maintaining relationships with customers and sales reps.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business or related field preferred.
• Minimum one year work experience required.
• Excellent analytical, critical thinking, and organizational skills.
• Strong attention to detail.
• Excellent written and oral communication skills.
• Ability to make decisions and work with minimal supervision.
• Ability to set priorities, multitask, meet deadlines, and resolve problems with urgency.

Responsibilities

• Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and Salesforce.
• Monitor and review daily receipts; draft returns, collect payments accordingly and activate/deactivate accounts to control credit exposure.
• Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics
• Develop and maintain relationship with assigned sales representatives to collect balances and preserve/grow customer relationships through credit offerings.
• Analyze customer trends and proactively limit exposure by adjusting credit terms and requiring deposits or guarantees.
• Work with store reconcilers and third-party billing cards to research manual re-bills and communicate with sales/customer.
• Assist cash applications team with applying customer payments and reconciliation efforts as needed.
• Identify inefficiencies and suggest automation to eliminate inefficiencies.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities comply with rules, policies, and procedures.
• Complete other duties as assigned.

Skills

Analytical skills

Attention to detail

Communication

Decision making

Multitasking

Education

High school diploma

Bachelor's degree

Tools

Salesforce

Collections software

Job description

Pilot Company is seeking a skilled Credit Representative to manage customer accounts and payments, ensuring collection of outstanding receivables while minimizing credit risk. You will provide responsive customer support and collaborate with sales to extend credit appropriately.

Responsibilities include processing past-due collections, monitoring daily receipts, and maintaining relationships with customers and sales reps.