Credit Representative I — Collections & Customer Support

Pilot-Company-3; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Medical Plan

Dental Plan

Vision Plan

401(k)

Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Job summary

Pilot Company is seeking a Credit Representative to manage customer accounts and payments, ensuring collection of outstanding receivables and minimizing credit exposure while providing customer support.

The role involves collecting past-due invoices, documenting activity in collections software and Salesforce, reviewing daily receipts, coordinating with sales teams, and improving processes to reduce exposure. Travel is minimal; benefits include medical, dental, vision, and retirement options.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum one year work experience required.
• Excellent analytical, critical thinking, and organizational skills.
• Strong attention to detail and ability to work with minimal supervision.

Responsibilities

• Perform collection of past-due invoices for accounts; document activity in collections software and Salesforce.
• Monitor and review daily receipts; draft returns and collect payments to control credit exposure.
• Develop and maintain customer relationships; respond to invoices, transaction details and troubleshooting.
• Collaborate with assigned sales representatives to collect balances and manage credit offerings.
• Analyze customer trends to limit exposure by adjusting terms and securing deposits/guarantees.
• Assist cash applications team with applying payments and reconciliation as needed.
• Identify inefficiencies and suggest automation to improve processes.

Skills

Analytical skills

Critical thinking

Organizational skills

Attention to detail

Communication skills

Decision making

Time management

Education

Diploma or equivalent

Bachelor’s degree preferred

Job description

Pilot Company is seeking a Credit Representative to manage customer accounts and payments, ensuring collection of outstanding receivables and minimizing credit exposure while providing customer support.

The role involves collecting past-due invoices, documenting activity in collections software and Salesforce, reviewing daily receipts, coordinating with sales teams, and improving processes to reduce exposure. Travel is minimal; benefits include medical, dental, vision, and retirement options.