Junior Computer User Support Specialist (REMOTE)

Koniag Government Services; Sully Square (VA); Remote; USD 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits as a Junior Computer User Support Specialist in a remote role, where you will be an essential part of a team supporting IT modernization efforts for government clients. This position involves providing technical assistance, solving customer issues, and collaborating with team members to ensure seamless operations. With a strong focus on customer service and technical support, you will thrive in a supportive environment that values your contributions. Join a forward-thinking organization that offers competitive compensation and a comprehensive benefits package, including health, dental, and vision insurance, along with generous paid time off. Your future starts here!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Matching

Paid Holidays

Three Weeks Paid Time Off

Flexible Spending Accounts

Qualifications

• 0-2 years experience in Cloud Email and Office Suites.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Provide technical support for a wide range of computer-related issues.
• Document interactions and maintain a pleasant demeanor with customers.

Skills

Technical Support

Problem-Solving

Communication Skills

Help Desk Experience

MS Office

Technical Infrastructure Knowledge

Education

High School Degree

Associate's Degree in IT or Computer Science

Bachelor's Degree

Tools

Ticketing System

Knowledge Base

Job description

Position: Junior Computer User Support Specialist (REMOTE)

Location: Chantilly, VA

Job Id: 2425311

# of Openings: 3

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Junior Computer User Support Specialist to support KDS and our government customer. This is a Remote opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position provides technical assistance to computer users and involves collaboration with and supporting other team members, contractors, and HUD internal and external users.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• HUD National Help Desk Tier1 Analyst: Provide technical support to customers for a wide range of computer-related issues.
• Actively listen to customer problems and document them appropriately. Ability to diagnose, problem-solve and resolve customer issues.
• Follow-up with customers to ensure the problem has been resolved and update the knowledge base with process changes and recommended solutions.
• Requires experience and understanding of technical infrastructure and the ability to escalate more complex problems when appropriate.

Typical Duties:

• Answer inquiries from customers regarding requests, incidents, or problems.
• Document all aspects of the interaction in the ticketing system.
• Maintain a pleasant demeanor with all customers.
• Immediately escalate any issue identified as security-related.
• Conduct meaningful Knowledge Base searches to pull the correct information for the problem presented.
• Show respect and courtesy to all customers.
• Remain calm and focused when dealing with difficult customers.

The following skills and experience are preferred:

• Prior Help Desk experience preferred.
• Extensive knowledge of MS Office beyond basic personal use required.
• Familiarity with technical infrastructure including LANs, WANs, and servers.

Education:

• High school degree required.
• College experience a plus.
• Associate's degree in a related field, such as information technology or computer science.
• Bachelor’s degree is a bonus.
• Knowledge and experience with HUD OCIO IOO is a bonus.

Work Experience, Knowledge, Skills & Abilities:

• 0-2 years demonstrated experience in Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions.
• Strong problem-solving and analysis skills, self-motivated, and able to work and communicate in a team environment.
• Excellent written and verbal communication skills.
• Experience with Federal consulting.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352