Junior Collision Estimator & CSR – Fast-Track Repair

Chiltonautobody; San Mateo (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Chilton Auto Body is seeking a Collision Junior Estimator/CSR to join the Operations team in San Mateo, CA. The role involves greeting customers, explaining the repair process, assisting with insurance claims, and ensuring accurate documentation through the intake, estimates, and supplements process.

The ideal candidate has at least 1 year of collision experience, strong communication, and the ability to manage multiple tasks.

Qualifications

• At least 1 year of prior collision experience.
• Ability to work collaboratively with the team.
• Effective time management and multitasking.
• Valid driver's license and eligibility to work in the United States.
• Willingness to pass a thorough background check.

Responsibilities

• Review with customers and walk-through the repair process: greet customers by phone or in-person and explain the repair process, insurance claims, and payment procedures.
• Complete vehicle intake: map damage, photograph vehicles, and document files.
• Prepare estimates and supplements: review damage and prepare estimates; create supplements for additional damage and parts price increases.
• Follow DRP compliance: understand and follow Direct Repair Program guidelines for repairs.
• Production management: assist routing of repairs, paperwork, scheduling, monitoring, and coordinating sublet work.
• Quality assurance: ensure Chilton Auto Body quality standards are met before delivery.
• File documentation: maintain real-time data accuracy for work files and close files for delivery.
• Training: complete Collision University training and other required trainings.
• Additional responsibilities as assigned.

Skills

Auto body collision repair

Customer service

Documentation

Team collaboration

Tools

CCC One

Job description

Chilton Auto Body is seeking a Collision Junior Estimator/CSR to join the Operations team in San Mateo, CA. The role involves greeting customers, explaining the repair process, assisting with insurance claims, and ensuring accurate documentation through the intake, estimates, and supplements process.

The ideal candidate has at least 1 year of collision experience, strong communication, and the ability to manage multiple tasks.