(Junior) Collections Specialist B2B (f/m/d) - Netherlands/Belgium (Fully Remote)

Autohero; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote

On-the-job learning

Open culture

Job summary

Autohero, the online used car platform, seeks a Finance Portfolio Specialist to manage delinquent accounts, negotiate settlements, and ensure smooth service delivery. You will interface with multiple departments and drive continuous process improvements while working in a fully remote environment.

Ideal candidates have 2+ years in negotiation or collections, strong communication skills, and experience with CRM tools and Office/Google Suite. German, Dutch, or French language skills are a plus.

Qualifications

• 2+ years in customer negotiation or collections.
• Strong communication and relationship-building abilities.
• Experience with CRM systems and standard office tools.

Responsibilities

• Manage the consumer finance portfolio and negotiate with delinquent customers to secure timely payments.
• Coordinate with other departments to resolve issues and implement improvements to processes.

Skills

Negotiation

Communication

Education

Commercial training

Tools

CRM systems

Office/Google Suite

Job description

• Online shop for inspected used cars; part of AUTO1 Group, Europe's leading automotive platform.
• Open culture, fully remote, and learning on the job.

The Role:

• Manage the consumer finance portfolio, negotiate with delinquent customers, and ensure smooth service.
• Act as interface to other departments and drive process improvements.

Qualifications:

• Commercial training, 2+ years in customer negotiation or collections.
• Strong communication, Office/Google and CRM skills; German, Dutch, or French.

Autohero is an innovative online shop for inspected used cars and part of AUTO1 Group, Europe's leading automotive trading platform. The company has an open culture with informal communication, no dress code, and supports personal growth and learning on the job.