Remote Collections Specialist — Consumer Finance

Autohero; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote

On-the-job learning

Open culture

Job summary

Autohero, the online used car platform, seeks a Finance Portfolio Specialist to manage delinquent accounts, negotiate settlements, and ensure smooth service delivery. You will interface with multiple departments and drive continuous process improvements while working in a fully remote environment.

Ideal candidates have 2+ years in negotiation or collections, strong communication skills, and experience with CRM tools and Office/Google Suite. German, Dutch, or French language skills are a plus.

Qualifications

• 2+ years in customer negotiation or collections.
• Strong communication and relationship-building abilities.
• Experience with CRM systems and standard office tools.

Responsibilities

• Manage the consumer finance portfolio and negotiate with delinquent customers to secure timely payments.
• Coordinate with other departments to resolve issues and implement improvements to processes.

Skills

Negotiation

Communication

Education

Commercial training

Tools

CRM systems

Office/Google Suite

Job description

Autohero, the online used car platform, seeks a Finance Portfolio Specialist to manage delinquent accounts, negotiate settlements, and ensure smooth service delivery. You will interface with multiple departments and drive continuous process improvements while working in a fully remote environment.

Ideal candidates have 2+ years in negotiation or collections, strong communication skills, and experience with CRM tools and Office/Google Suite. German, Dutch, or French language skills are a plus.