Junior CMDB Configuration Analyst

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst, Junior to support CMDB accuracy across enterprise infrastructure and applications in a federal IT environment.

Under supervision, you will collect, validate, and update CI records, assist with configuration audits, data quality checks, and support incident, change, and problem management to enable effective governance and decision making.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0–3 years of IT operations, service management, asset management, or configuration management experience.
• Foundational ITIL concepts and CMDB lifecycle knowledge.
• Hands-on experience with ITSM/CMDB tools to maintain records and support processes.
• Requires current secret security clearance or higher.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating data for infrastructure and applications.
• Perform CMDB maintenance: create/update CIs, reconcile data, resolve conflicts.
• Assist with configuration audits and certifications by comparing CMDB to inventories and coordinating remediation.
• Use ITSM/CMDB tools to navigate CI structures, run queries, and support impact analysis for incidents and changes.
• Review change records/incident tickets to ensure CIs are linked for traceability.
• Contribute to data quality improvements by monitoring metrics and supporting corrective actions.
• Follow governance practices: naming, data entry guidelines, and access controls.
• Collaborate with ITIL process owners to ensure data supports stable IT services in a regulated environment.

Skills

Analytical

Problem solving

Communication

Interpersonal skills

Multi-tasking

ITSM

CMDB concepts

Education

Bachelor’s degree in IT / CS / Business or related

ITIL Foundation certification

Security clearance (Secret or higher)

Tools

ServiceNow

CMDB tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst, Junior to support CMDB accuracy across enterprise infrastructure and applications in a federal IT environment.

Under supervision, you will collect, validate, and update CI records, assist with configuration audits, data quality checks, and support incident, change, and problem management to enable effective governance and decision making.