Junior Cloud Support Engineer

Acturis; Town of Poland (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Stable employment based on an employment contract

Opportunities for development—courses and training

Regular pay rises

Benefit packages including private medical care

Hybrid working model

Job summary

A leading innovative technology company in New York is looking for a Junior Cloud Support Engineer. You will provide technical support, perform root cause analysis, and collaborate with developers in a dynamic and innovative environment. The role offers structured training, opportunities for development, and a hybrid working model. If you're passionate about technology and eager to learn, apply today.

Qualifications

• At least one year of experience delivering excellent client service in a customer service role.
• Ability to learn new programming languages quickly.
• Curiosity about the inner workings of an international private cloud platform.

Responsibilities

• Provide technical support via a dedicated helpdesk for development teams.
• Perform root cause analysis (RCA).
• Collaborate with developers to deploy and manage code changes.

Skills

Very good spoken and written English (minimum B2)

Familiarity with Windows or Linux network operating systems

Experience in scripting

Strong problem-solving skills

Excellent communication skills

Education

Completed higher education (or in the final semester)

Job description

Are you ready to kick-start your career in a dynamic and innovative environment? At Acturis, we pride ourselves on delivering a reliable and cutting-edge private cloud platform that supports thousands of users worldwide. As a Junior Cloud Support Engineer, you’ll become part of an international team of talented professionals, working on exciting projects that shape the future of cloud solutions.

This is an opportunity for you to acquire practical experience, receive structured training, and develop into a proficient specialist. If you’re passionate about technology, eager to learn, and thrive in a fast-paced environment, we’d love to hear from you. Apply today and start your journey with us!

Responsibilities:

• Provide technical support via a dedicated helpdesk for development teams on the Global Private Cloud infrastructure,
• Perform root cause analysis (RCA),
• Collaborate with developers to deploy and manage code changes (DevOps),
• Develop tools to manage the platform using various programming languages,
• Release development and testing environments to development teams,
• Monitor and assess the health of the platform.

Requirements:

• Completed higher education (or in the final semester),
• Very good spoken and written English (minimum B2),
• Familiarity with Windows or Linux network operating systems,
• At least one year of experience delivering excellent client service in a customer service role,
• Experience in scripting,
• Ability to learn new programming languages quickly,
• Curiosity about the inner workings of an international private cloud platform supporting thousands of users,
• Interest in learning and troubleshooting application defects and design principles,
• Strong problem-solving skills,
• Excellent communication skills and ability to work as part of a team.

Our offer:

• Stable employment based on an employment contract– we make sure that everyone in the company can build their work-life balance.
• Opportunities for development– courses and training (language, technical, soft), as well as a company library.
• Feedback– up to 6 times a year to help you understand what you are doing well and what are your areas for development.
• Gain experience– you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge.
• Regular pay rises– up to three times a year for the first two years and then annually thereafter so that your salary increases with experience.
• Benefit packages– we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you.
• Hybrid working model– after an onboarding period, possibility to work remotely up to 3 days a week.

What does our recruitment process look like?

The recruitment process consists of several stages that allow us to get a better idea of your skills and fit with the team:

• Maths and logic test in English.
• Online recruitment interview in 3 stages – HR and 2 technical which will take 3 hours.
• Meeting in the company in Wrocław – direct interview with the Manager.

Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us.

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification . We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues.

If you are interested in our offer, please send your CV in English via our website:

Please include the following clause in the documents you submit:

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.