Knowledge Base Coordinator

DPDGroup IT Solutions Sp. z o; Town of Poland (NY); On-site; USD 66,960 - 178,560; Full time

Benefits offered by this job

Flexible working hours

Training possibilities

Fitness card (Benefit Multisport)

Access to language learning platform eTutor

Job summary

A leading IT solutions provider is seeking a professional for a vital role in knowledge management. You will be responsible for developing and maintaining our internal knowledge base, ensuring clarity and accessibility of documentation. The ideal candidate possesses strong skills in data coordination and knowledge management systems, with fluency in Polish and English. This position offers a flexible hybrid work model and competitive remuneration based on experience.

Qualifications

• Proven experience in knowledge management, data coordination, or information systems.
• Strong organizational and analytical skills.
• High attention to detail and reliability.

Responsibilities

• Gather and maintain data across company documents.
• Collaborate with staff to structure existing knowledge.
• Create procedures for ongoing maintenance of documentation.

Skills

Knowledge management

Data coordination

Analytical skills

Communication skills

Attention to detail

Collaboration with teams

Proficiency in Polish

Proficiency in English

Tools

Jira

Confluence

Excel

SharePoint

XWiki

Job description

Overview

We are looking for a dedicated professional to support the development and maintenance of our internal knowledge base. As an internal software house operating within the Geopost, we are currently in the process of gathering, documenting and organizing technical and operational information. The selected candidate will be responsible for creating clear and intuitive data structures accessible to both team members and customers, using modern knowledge management systems to ensure accuracy, accessibility and continuous improvement.

Requirements

• Proven experience in knowledge management, data coordination, information systems or a related field
• Strong organizational, analytical and communication skills
• Ability to collaborate with technical and non-technical teams and understand business processes
• High attention to detail and reliability in handling documentation
• Experience in knowledge base design
• Experience with enterprise knowledge base software and content management tools (e.g. Jira, Confluence, Excel, SharePoint, XWiki)
• Proficiency in Polish and English

Nice to have

• Background in Technical Writing (either through professional experience or formal training)
• Knowledge of AI-based tools and the ability to prepare data and content for their use

Daily tasks

• Gather, organize, categorize and maintain data across company documents, FAQs, process guides and technical resources.
• Collaborate with technical and non-technical staff to collect and structure existing knowledge for company-wide access.
• Develop, implement and refine categorization and organization schemes for all types of company data and documentation.
• Create procedures for ongoing maintenance, review and updates of knowledge base content.
• Ensure consistency, accuracy and intuitive organization of internal and external documentation.

We offer you

• Remuneration: 6 000-10 000 net/B2B or 13000-16000 net/B2B (depends on experience) / contract of mandate (UZ) or employment contract (UoP) also possible
• Work-life balance: flexible working hours and a hybrid home office model (2 times per week in the office)
• Training possibilities for personal development after completing the onboarding period.
• Space to implement your own ideas.
• An open and casual company culture filled with internal events.
• The opportunity to quickly develop professionally on projects in Europe and all over the world.
• Semi-annual evaluation meetings and a clearly defined career path and salary forecast.
• A friendly Buddy to guide you through the onboarding and further training and career opportunities.
• Fitness card (Benefit Multisport)
• Access to language learning platform eTutor
• Referral Program

How we will take care of your development

Working in an international environment. Experienced team willing to share knowledge. Trainings.

How our recruitment process looks like

• Short interview with our recruiter (around 30 minutes) – online
• Open Day – Meeting at our office (will last about 4 hours)