Junior Cloud Support Analyst

Acturis; Town of Poland (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stable employment based on contract

Opportunities for development

Regular feedback sessions

Mentorship during onboarding

Regular pay rises

Benefit packages including medical care

Flexibility with hybrid working model

Job summary

A leading cloud solutions provider in New York seeks a Junior Cloud Support Analyst to provide helpdesk support for their private cloud infrastructure. You'll benefit from structured training, gain real-world experience, and have opportunities for professional development. The role requires strong communication skills and familiarity with network operating systems. A minimum of one year customer service experience is required. This position offers a hybrid working model and competitive benefits package.

Qualifications

• At least one year of experience in a customer service role.
• Familiarity with network operating systems.

Responsibilities

• Provide helpdesk support for the Global Private Cloud infrastructure.
• Triage new requests and resolve or escalate as needed.
• Monitor and evaluate the health of the cloud platform.

Skills

Very good spoken and written English (minimum B2)

Strong communication skills

Ability to work effectively in a team

Curiosity about cloud platform

Education

Completed higher education (or in the final semester)

Tools

Windows operating systems

Linux operating systems

Job description

Join Acturis as a Junior Cloud Support Analyst and kick-start your career in a dynamic, international environment!
At Acturis, we are committed to delivering a reliable and effective cloud platform that powers thousands of users worldwide. As part of our world‑class team, you’ll gain hands‑on experience, and structured training. If you’re passionate about technology, eager to learn, and ready to make an impact, we’d love to hear from you!

Responsibilities:

• Provide support through a dedicated helpdesk for the Global Private Cloud infrastructure used by development teams,
• Triage new and updated requests from other teams, resolving or escalating as needed,
• Communicate and coordinate with developers on urgent requests,
• Monitor and evaluate the health of the cloud platform.

Requirements:

• Completed higher education (or in the final semester),
• Very good spoken and written English (minimum B2),
• Strong communication skills and ability to work effectively in a team,
• Familiarity with Windows or Linux network operating systems,
• At least one year of experience delivering excellent client service in a customer service role,
• Curiosity about the inner workings of an international private cloud platform supporting thousands of users.

Our offer:

• Stable employment based on an employment contract– we make sure that everyone in the company can build their work‑life balance.
• Opportunities for development– courses and training (language, technical, soft), as well as a company library.
• Feedback– up to 6 times a year to help you understand what you are doing well andwhat are your areas for development.
• Gain experience– you will grow under the guidance of a mentor who will support you with your onboardingand share their experience and knowledge.
• Regular pay rises– up to three times a year for the first two years and then annually thereafter so that your salary increases with experience.
• Benefit packages–we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you.
• Hybrid working model–after an onboarding period,possibility to work remotely up to 3 days a week.

What does our recruitment process look like?

The recruitment process consists of several stages that allow us to get a better idea of your skills and fit with the team:

• Maths and logic test in English.
• Online recruitment interview in 3 stages – HR and 2 technical which will take 3 hours.
• Meeting in the company in Wrocław – direct interview with the Manager.

Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us.

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification . We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues.

If you are interested in our offer, please send your CV in English via our website:

Please include the following clause in the documents you submit:

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.