Junior Client Success & Marketing Coordinator

Team Velocity Marketing; Phoenix (AZ); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid vacation

Wellness programs

Job summary

Team Velocity is seeking an entry-level Account Coordinator for the Customer Success Team in our Phoenix office. You will work closely with Regional Account Directors and Production and Onboarding teams to ensure timely deliverables, develop knowledge of the automotive industry, and support integrated marketing strategies.

This is a full-time, salaried role requiring outstanding communication, organization, and the ability to manage multiple tasks under pressure.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 0–2 years of professional experience.
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience preferred.
• Proficient in Microsoft Office.
• Extremely organized, task- and detail-oriented.
• Must be a critical thinker.
• Exceptional communication skills with clear writing and listening abilities.
• Proven ability to take ownership of projects.
• Ability to set priorities and meet objectives.
• Flexible in a fast-paced environment.
• Maintain focus under pressure.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and Apollo platform.
• Assist with preparation of Customer Success documents, meeting agendas, reporting decks, and client communications.
• Participate in and document client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables and progress.
• Assist with resolving client questions and needs promptly.
• Troubleshoot production issues and escalation if needed.
• Understand client goals and organize deliverables for productive campaigns.
• Update and maintain clients’ Consumer Portals.
• Learn and maintain knowledge of compliance and co-op requirements for all manufacturers.
• Support Account Management with additional tasks as needed.
• Work ahead on client deliverables.

Skills

Communication skills

Customer service

Organization

Detail-oriented

Critical thinking

Education

Bachelor's degree in Marketing/Advertising/Communications

Tools

Apollo platform

Microsoft Office

Job description

Team Velocity is seeking an entry-level Account Coordinator for the Customer Success Team in our Phoenix office. You will work closely with Regional Account Directors and Production and Onboarding teams to ensure timely deliverables, develop knowledge of the automotive industry, and support integrated marketing strategies.

This is a full-time, salaried role requiring outstanding communication, organization, and the ability to manage multiple tasks under pressure.