Entry-Level Client Success Coordinator

Team Velocity Marketing; Glendale (AZ); On-site; USD 43,000 - 53,000; Full time

Job summary

Team Velocity Marketing is seeking an entry-level Account Coordinator for the Customer Success Team. This onsite, Phoenix-based role requires superior communication, organization, and the ability to manage client relationships and deliverables in a fast-paced agency environment.

You will work closely with Regional Account Directors, Production and Onboarding teams to learn automotive marketing strategies, manage client communications, and ensure timely deliverables.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• A minimum of 0-2 years’ professional experience.
• Proficient in Microsoft Office.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®.
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications.
• Participate in and document Client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes.
• Assist with resolving Client questions and needs in a timely manner.
• Work to problem-solve production issues and errors; elevate issues, as needed.
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results.
• Update and maintain Clients’ Consumer Portal(s).
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers.
• Support Account Management team with additional tasks, as needed.
• Work ahead on client deliverables; what you know in advance, do in advance.
• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market.
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies.
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients.
• Continually seek ways to add value to the Client / Agency relationship

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Job description

Team Velocity Marketing is seeking an entry-level Account Coordinator for the Customer Success Team. This onsite, Phoenix-based role requires superior communication, organization, and the ability to manage client relationships and deliverables in a fast-paced agency environment.

You will work closely with Regional Account Directors, Production and Onboarding teams to learn automotive marketing strategies, manage client communications, and ensure timely deliverables.