Junior Client Success Coordinator

Massive Bio; New Jersey; On-site; USD 52,000 - 68,000; Full time

Job summary

Massive Bio in New Jersey is seeking a Junior Associate Client Success Manager to support daily client success activities by coordinating communications, meetings, and study-site information. This role partners with Client Success Managers and cross-functional teams to document requests, actions, and decisions, ensuring timely completion in a fast-paced environment.

The ideal candidate is highly organized, detail-oriented, responsive, and able to juggle multiple priorities across clients and

Qualifications

• Highly organized and detail-oriented.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day client communications and coordinate responses to emails or requests.
• Schedule and manage client meetings, distribute materials, and record attendance.
• Assist with preparation of client-facing agendas and meeting materials.
• Attend meetings and capture comprehensive minutes with decisions, actions, and owners.
• Distribute minutes and follow-up communications to stakeholders.
• Maintain action-item trackers with deadlines and owners, ensuring timely completion.

Job description

Massive Bio in New Jersey is seeking a Junior Associate Client Success Manager to support daily client success activities by coordinating communications, meetings, and study-site information. This role partners with Client Success Managers and cross-functional teams to document requests, actions, and decisions, ensuring timely completion in a fast-paced environment.

The ideal candidate is highly organized, detail-oriented, responsive, and able to juggle multiple priorities across clients and