Client Success Associate — Coordination & Impact

Massive Bio; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Massive Bio is seeking a Junior Associate Client Success Manager to support day-to-day client workflows, coordinating communications and notes across study teams. The role emphasizes organized, timely follow-ups and accurate documentation to ensure client needs are met.

You will help keep meetings organized, track action items, and ensure that client and study documentation remains current in a fast-paced environment.

Responsibilities

• Coordinate day-to-day client communications and follow-ups.
• Schedule and manage client meetings and materials.
• Prepare client-facing agendas, messaging, and presentations.
• Attend client meetings and draft comprehensive minutes with key decisions and actions.
• Distribute meeting minutes and follow-up communications to stakeholders.
• Maintain action-item trackers with owners, deadlines and status.
• Proactively follow up with internal stakeholders on outstanding requests.
• Circulate client feedback to cross-functional teams.
• Translate client feedback into internal actions with owners and deadlines.
• Track dependencies and escalate overdue items to the Client Success Manager.
• Update study site lists with recruitment and activation details.
• Maintain organized client and study documentation and files.
• Assist with recurring client reporting and data collection.
• Support meetings preparation by highlighting outstanding actions and deadlines.
• Foster consistent communication across Client Success and cross-functional teams.

Job description

Massive Bio is seeking a Junior Associate Client Success Manager to support day-to-day client workflows, coordinating communications and notes across study teams. The role emphasizes organized, timely follow-ups and accurate documentation to ensure client needs are met.

You will help keep meetings organized, track action items, and ensure that client and study documentation remains current in a fast-paced environment.