Junior Client Success Coordinator

Massive Bio; Kentucky; On-site; USD 42,000 - 65,000; Full time

Job summary

Massive Bio seeks a Junior Associate Client Success Manager to coordinate communications, meetings, and study-site information. You will assist Client Success Managers and cross-functional teams to ensure requests, actions, and updates are documented and tracked to completion.

The role emphasizes organization, responsiveness, and the ability to juggle multiple priorities across clients and studies in a fast-paced environment.

Qualifications

• Highly organized and detail-oriented.
• Excellent communication and responsiveness.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day client communications, including monitoring client correspondence and timely follow-up.
• Coordinate client meetings, scheduling, calendar management, and materials distribution.
• Assist with preparation of client-facing agendas, presentations, and messages.
• Attend client meetings and prepare comprehensive meeting minutes with actions and decisions.
• Distribute meeting minutes and follow-up communications to stakeholders.
• Maintain action item trackers with owners, deadlines, and dependencies.
• Proactively follow up with internal stakeholders to support timely completion.
• Circulate client feedback and updates to cross-functional teams.
• Translate client requests into internal actions with clear owners and deadlines.
• Track outstanding dependencies and escalate items as needed.
• Update study site lists and ensure accurate internal records.
• Maintain organized client and study documentation and reports.
• Assist with recurring client reporting and information collection.
• Prepare for client meetings by identifying outstanding actions and deadlines.
• Support cross-functional coordination to keep commitments on track.

Skills

Organizational skills

Detail-oriented

Communication

Time management

Meeting coordination

Job description

Massive Bio seeks a Junior Associate Client Success Manager to coordinate communications, meetings, and study-site information. You will assist Client Success Managers and cross-functional teams to ensure requests, actions, and updates are documented and tracked to completion.

The role emphasizes organization, responsiveness, and the ability to juggle multiple priorities across clients and studies in a fast-paced environment.