Junior Business Analyst - Healthcare & Digital Experience

Bi3 Careers; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Bi3 Careers is seeking a Business Analyst I to support customer service, digital member experience, and healthcare technology initiatives. You will work with stakeholders to understand needs, document requirements, and support solutions that improve member, provider, and customer experiences.

This is an early-career role focusing on data, technology, and cross-team collaboration, with a strong emphasis on gathering requirements, creating reports, and delivering clear business recommendations.

Qualifications

• Bachelor's degree in a related field.
• 0–3 years of experience in business analysis, technology, or related areas.
• Strong written and verbal communication skills.
• Analytical, organizational, and problem-solving abilities.
• Ability to gather and document business requirements and present findings.
• Comfortable creating and delivering presentations.
• Experience with Microsoft Office (Excel, PowerPoint, Word, Teams).
• Ability to work with both technical and nontechnical stakeholders.
• Willingness to work onsite in Philadelphia on Tue, Wed, and Thu.

Responsibilities

• Gather, document, and communicate business requirements.
• Work with business and technology teams to improve processes.
• Analyze information to identify trends and operational issues.
• Create documentation, reports, presentations, and recommendations.
• Support digital member and customer experience initiatives.
• Collaborate with product owners, developers, and operations teams.
• Assist with project activities from requirements through implementation.
• Present information to technical and nontechnical audiences.
• Manage multiple priorities and meet deadlines.

Skills

Communication skills

Analytical thinking

Problem solving

Presentation skills

Education

Bachelor's degree in Business, Information Systems, Healthcare Administration, Communications, Marketing, Technology, or a related field

Tools

Microsoft Office

Excel

PowerPoint

Teams

Job description

Bi3 Careers is seeking a Business Analyst I to support customer service, digital member experience, and healthcare technology initiatives. You will work with stakeholders to understand needs, document requirements, and support solutions that improve member, provider, and customer experiences.

This is an early-career role focusing on data, technology, and cross-team collaboration, with a strong emphasis on gathering requirements, creating reports, and delivering clear business recommendations.