Business Analyst

Interactive Resources - iR; Town of Texas (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

Interactive Resources - iR is seeking a Business Analyst I to support systems, applications, and reporting essential to core operations. You will work with stakeholders, SMEs, end users, and technology teams to identify business needs, document requirements, and support effective system solutions.

This role emphasizes process improvement, requirements gathering, SOPs, and cross-functional collaboration. A Bachelor’s degree in a related field and healthcare/process experience are preferred;

Qualifications

• Bachelor’s degree in Business, Health Information Management, Finance, or a related field preferred; equivalent education and experience may be considered.
• Experience in healthcare, managed care operations, prescription benefit management (PBM), or business process analysis preferred.
• Experience with business analysis, quality testing, or process improvement, with the ability to evaluate results and draw sound business conclusions.
• Medical billing and claims denials experience strongly preferred.
• Demonstrated ability to identify, document, and help implement efficient business solutions.
• Proficiency with Microsoft Office, particularly Excel, Access, and PowerPoint.
• Ability to quickly learn and adapt to new information systems, applications, and software.
• Strong analytical, data interpretation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong business and technical writing abilities.
• Ability to collaborate effectively within a team while managing multiple projects and priorities independently.

Responsibilities

• Coordinate and facilitate process improvement initiatives, new product implementations, and system upgrades.
• Partner with subject matter experts and business decision-makers to gather, analyze, and document business and operational requirements.
• Facilitate business workgroups focused on improving processes, operations, workflows, and information flow.
• Identify business problems, analyze root causes, and help develop solutions that meet user and business requirements.
• Analyze user requirements, procedures, and existing processes to identify opportunities for automation, optimization, and improved efficiency.
• Serve as a liaison between business owners, end users, and information systems/technology teams to ensure solutions align with business needs.
• Develop, document, and maintain standard operating procedures (SOPs) related to department applications, systems, and processes.
• Ensure business requirements are clearly documented, traceable, and testable throughout the solution lifecycle.
• Apply organizational best practices to support the development and enhancement of business applications.
• Gather information from internal and external sources and translate findings into reports, documentation, and visual presentations for business stakeholders.
• Support business and quality testing activities and use findings to make informed business conclusions and recommendations.

Skills

Business analysis

Process improvement

Analytical skills

Data interpretation

Problem-solving

Verbal and written communication

Team collaboration

Education

Bachelor’s degree in Business/Health Information Management/Finance or related field

Tools

Excel

Access

PowerPoint

Job description

Sponsorship: No sponsorship available now or in the future

Position Overview

The Business Analyst I supports systems, applications, and reporting that are essential to core business operations. This role works closely with business stakeholders, subject matter experts, end users, and technology teams to identify business needs, improve processes, document requirements, and support effective system solutions.

Key Responsibilities

• Coordinate and facilitate process improvement initiatives, new product implementations, and system upgrades.
• Partner with subject matter experts and business decision-makers to gather, analyze, and document business and operational requirements.
• Facilitate business workgroups focused on improving processes, operations, workflows, and information flow.
• Identify business problems, analyze root causes, and help develop solutions that meet user and business requirements.
• Analyze user requirements, procedures, and existing processes to identify opportunities for automation, optimization, and improved efficiency.
• Serve as a liaison between business owners, end users, and information systems/technology teams to ensure solutions align with business needs.
• Develop, document, and maintain standard operating procedures (SOPs) related to department applications, systems, and processes.
• Ensure business requirements are clearly documented, traceable, and testable throughout the solution lifecycle.
• Apply organizational best practices to support the development and enhancement of business applications.
• Gather information from internal and external sources and translate findings into reports, documentation, and visual presentations for business stakeholders.
• Support business and quality testing activities and use findings to make informed business conclusions and recommendations.

Qualifications & Key Success Factors

• Bachelor’s degree in Business, Health Information Management, Finance, or a related field preferred; equivalent education and experience may be considered.
• Experience in healthcare, managed care operations, prescription benefit management (PBM), or business process analysis preferred.
• Experience with business analysis, quality testing, or process improvement, with the ability to evaluate results and draw sound business conclusions.
• Medical billing and claims denials experience strongly preferred.
• Demonstrated ability to identify, document, and help implement efficient business solutions.
• Proficiency with Microsoft Office, particularly Excel, Access, and PowerPoint.
• Ability to quickly learn and adapt to new information systems, applications, and software.
• Strong analytical, data interpretation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong business and technical writing abilities.
• Ability to collaborate effectively within a team while managing multiple projects and priorities independently.

What Success Looks Like

The successful candidate will be able to understand business needs, translate them into clear requirements, identify process improvement opportunities, and work effectively across business and technology teams to help deliver practical, efficient solutions.