Business Analyst I

Bi3 Careers; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Bi3 Careers is seeking a Business Analyst I to support customer service, digital member experience, and healthcare technology initiatives. You will work with stakeholders to understand needs, document requirements, and support solutions that improve member, provider, and customer experiences.

This is an early-career role focusing on data, technology, and cross-team collaboration, with a strong emphasis on gathering requirements, creating reports, and delivering clear business recommendations.

Qualifications

• Bachelor's degree in a related field.
• 0–3 years of experience in business analysis, technology, or related areas.
• Strong written and verbal communication skills.
• Analytical, organizational, and problem-solving abilities.
• Ability to gather and document business requirements and present findings.
• Comfortable creating and delivering presentations.
• Experience with Microsoft Office (Excel, PowerPoint, Word, Teams).
• Ability to work with both technical and nontechnical stakeholders.
• Willingness to work onsite in Philadelphia on Tue, Wed, and Thu.

Responsibilities

• Gather, document, and communicate business requirements.
• Work with business and technology teams to improve processes.
• Analyze information to identify trends and operational issues.
• Create documentation, reports, presentations, and recommendations.
• Support digital member and customer experience initiatives.
• Collaborate with product owners, developers, and operations teams.
• Assist with project activities from requirements through implementation.
• Present information to technical and nontechnical audiences.
• Manage multiple priorities and meet deadlines.

Skills

Communication skills

Analytical thinking

Problem solving

Presentation skills

Education

Bachelor's degree in Business, Information Systems, Healthcare Administration, Communications, Marketing, Technology, or a related field

Tools

Microsoft Office

Excel

PowerPoint

Teams

Job description

We are seeking a Business Analyst I to support customer service, digital member experience, and healthcare technology initiatives. This role will work closely with business stakeholders, product owners, application development teams, operations teams, and external partners to understand business needs, document requirements, analyze processes, and support solutions that improve member, provider, and customer experiences.

The Business Analyst I will assist with gathering and analyzing business requirements, researching operational challenges, supporting customer experience initiatives, and creating documentation, reports, presentations, and business recommendations. This is a great opportunity for an early-career professional who enjoys solving problems, working with data and technology, collaborating with different teams, and presenting information clearly.

Key Responsibilities

• Gather, document, and communicate business requirements
• Work with business and technology teams to understand processes and identify opportunities for improvement
• Analyze information and data to identify trends and operational issues
• Create documentation, reports, presentations, and business recommendations
• Support digital member and customer experience initiatives
• Collaborate with product owners, developers, operations teams, and other stakeholders
• Assist with project activities from requirements through implementation
• Present information to both technical and nontechnical audiences
• Manage multiple priorities and meet deadlines

Qualifications

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, Communications, Marketing, Technology, or a related field
• 0–3 years of experience in business analysis, technology, customer service operations, business operations, healthcare, sales, marketing, or a related area
• Strong written and verbal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to gather and document business requirements
• Comfortable creating and delivering presentations
• Experience with Microsoft Office, including Excel, PowerPoint, Word, and Teams
• Ability to work collaboratively with both technical and nontechnical stakeholders
• Interest in technology, digital experiences, and improving customer experiences
• Ability to work onsite Tuesday, Wednesday, and Thursday in Philadelphia
• Must reside in PA, NJ, or DE
• Candidates requiring sponsorship now or in the future cannot be consider

Preferred

• Experience or knowledge of healthcare or health insurance
• Exposure to technology projects, digital platforms, product teams, or business process improvement