APR Technical Lead - IT Services & Ops Manager

Strategic Operational Solutions, Inc; Ashburn (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Strategic Operational Solutions (STOPSO) is seeking an APR Technical Lead to direct the APR team, oversee complex IT contracts, and coordinate with government and contractor personnel. Candidates should have strong IT leadership, ITIL certification, and Microsoft certifications (MCSE or similar), with extensive experience in Tier 2 support and program management.

The role requires overseeing day-to-day operations, risk management, and customer communications, ensuring schedules and production

Qualifications

• Must possess an ITIL certification.
• Holds 1 or more Microsoft Certifications (MCSE or similar).
• Responsible for overall project management of complex, multi-task IT contracts.
• Plan, organize and manage groups of employees engaged in various technical duties.
• Provide administrative and technical direction to personnel; coordinates approved contract; establishes improved procedures and controls.

Responsibilities

• Provide customer representatives with status and activities of personnel; respond to admin or technical requests from the customer; apply continuous evaluation and control measures.
• Liaise with team members, management, and clients to ensure assigned tasks are completed to standard.
• Identify risks and form contingency plans as soon as possible.
• Analyze existing operations and scheduling training sessions to discuss improvements.
• Keep up to date with industry trends and developments.
• Provide deliverables, including presentations to relevant stakeholders.
• Manage Tier 2 specialized support desk in a large environment, including call, accounts, reporting and workforce management.

Skills

ITIL Certification

MCSE or similar

Project management

Team leadership

Risk management

Education

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent

Job description

Strategic Operational Solutions (STOPSO) is seeking an APR Technical Lead to direct the APR team, oversee complex IT contracts, and coordinate with government and contractor personnel. Candidates should have strong IT leadership, ITIL certification, and Microsoft certifications (MCSE or similar), with extensive experience in Tier 2 support and program management.

The role requires overseeing day-to-day operations, risk management, and customer communications, ensuring schedules and production